NS_ERROR_OUT_OF_MEMORY

caobao · February 12, 2016

Hi,

When I try to sync I get the following error:

NS_ERROR_OUT_OF_MEMORY

Rapport ID is 1652078795

dstillman · February 12, 2016

[JavaScript Error: "[Exception... "Component returned failure code: 0x8007000e (NS_ERROR_OUT_OF_MEMORY) [nsIFile.create]" nsresult: "0x8007000e (NS_ERROR_OUT_OF_MEMORY)" location: "JS frame :: chrome://zotero/content/xpcom/file.js :: Zotero.File</this.createShortened :: line 326" data: no]" {file: "chrome://zotero/content/xpcom/sync.js" line: 586}]

That message usually means what it says — that your computer is low on memory — but this is a strange place for it to appear.

How much RAM does your computer have? Have you tried immediately after restarting, with no other programs open on your computer?

caobao · February 13, 2016

I have 8 GB of RAM on my work PC. This is very odd!

dstillman · February 15, 2016

If you provide a Debug ID (different from a Report ID) for a sync attempt that fails, we might be able to tell you more. But do try immediately after a restart with nothing else open.