Zotero locks up on adding PDFs (all computers) ID: 277767204

scottej1980

I'm using Zotero updated to the most current versions on a Windows 10 PC, iMac, and MacBook Air. Adding a PDF to the library renders Zotero "non responsive" for up to several minutes or crashes. I see the same behavior on each machine so I'm thinking it may be related to my library, which is synced using the paid Zotero storage option.

adamsmith

how large is your libary? Do you have changed any of the default settings in the search pane of the Zotero preferences (concerning indexing, in particular)

scottej1980

~ 1700 items. I have not made any modifications to the default settings. Interestingly this is the read out of indexing statistics:

Indexed 1652
Partial 6
Unindexed 942

I'm not sure if that helps.

Maybe I need to rebuild the index? I'm not sure if the index is local or synced.

Thanks

adamsmith

hold off on re-indexing.
See if your database passes the integrity check in the advanced tab of the preferences.

@Dan -- anything in the report ID?

dstillman

No, and 1700 items isn't a lot. scottej1980, how many words in the index statistics? Could we have a Debug ID (different from a Report ID) for an add attempt that's slow?

scottej1980

Passes integrity check.

206729 words.

I can't reproduce the error at the moment on my MacBook Air (2-3 second response delay). I'll see if I can still reproduce the issue on my work iMac and home PC.

scottej1980

For unclear reasons the issue has resolved itself. Thanks for the assistance.