Word plugin crashing

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Debug ID is

XUL-Runner became unresponsive when trying to insert a citation into word. The script took several minutes to find the citation, and now is >15 minutes with the green progress bar in "quick format citation" in about the same spot after pressing "enter" to insert the reference.

Also Zotero SA is stuck in the background, does not come to front of other open windows (ex. firefox, windows explorer) when I click on it.
(note-- firefox was not open when I started the operation, only opened it to paste the report ID to the forum)
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