Getting Erro Message when Retreiving metadata

marciabeth
I have been using Zotero for almost two a years. When I use it from my institution PC, I have started to have a problem. In the box that says "saving..." I get two identical lines. But I get a dialog box that the metadata have been successfully downloaded. But when I close the box, I get an error message. The last one had a red "x" and the line 13638490500235581.pdf and "an unexpected error has occurred."

I tried saving items from my laptop at home and did not have a problem. I am using Zotero with Mozilla, not the standalone.

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