Cannot start Zotero standalone

tindrum
I am getting this error message when I attempt to start Zotero
[Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [mozIStorageConnection.rollbackTransaction]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://zotero/content/xpcom/db.js :: Zotero.DBConnection.prototype.rollbackTransaction :: line 538" data: no] [ERROR: cannot rollback - no transaction is active]

Have I lost all my documents? How can I recover data? How can I get Zotero to start?

Please advise
  • adamsmith
    have you tried restarting your computer? Is your database in a custom location like Dropbox or a Network folder (you'd have to have set this up specifically, so if you don't know, the answer is almost certainly no).
  • tindrum
    it has been restarted many times. The installation is a regular install of the stand alone version. What does the error message mean?
  • adamsmith
    It's not much help by itself. Please generate real-time debug output for a failed startup attempt and send it to support@zotero.org with a link to this thread:

    https://www.zotero.org/support/debug_output#real-time_debug_output

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