Styles not installing

pauljacob

While installing styles on my Zotero Standalone, the message below pops up, I dont know how to resolve it. I am using Zotero 4.0.28.7.

If someone can help, it would be much appriciated.

An unexpected error occurred while installing "(null)"

adamsmith

If you have any custom styles, back them up, then try resetting your styles from the advanced tab of the ZOtero preferences and try again. Does that work?

pauljacob

I did that and it still shows the same message :(

adamsmith

1) If you have any ZOtero add-ons, disable them and try again
2) How exactly are you installing styles and which?
3) Could we get a debug ID that covers such a failed attempt to install?
https://www.zotero.org/support/debug_output

pauljacob

Step 1: I disabled Zotero add-ons on both chrome and firefox
Step 2: Downloaded this .cls file (https://www.zotero.org/styles/?q=journal of membrane science)
Step 3: Enabled debug output
Step 4: Opened preferences, then cite, then styles, clicked the + button and clicked on the .cls file, but the same message came: An unexpected error occurred while installing "(null)"
Step 6: Tried to submit the debug output log to Zotero Server (didn't work), so followed instructions on Error Submitting a Debug Log (https://www.zotero.org/support/debug_output). But it still didn't work.


So I am copy pasting the code here. So sorry, I dont know what is happening.


=========================================================

(3)(+0198553): HTTP GET file:///D:/Users/pjacob/Downloads/journal-of-membrane-science%20(1).csl

(3)(+0001684): HTTP GET http://www.zotero.org/styles/elsevier-with-titles

(1)(+0126326): HTTP GET http://www.zotero.org/styles/elsevier-with-titles failed: Unexpected status code 0

(1)(+0000006): [object Object] {
"xmlhttp": [object XMLHttpRequest] {
"open": function open() { [native code] }
"setRequestHeader": function setRequestHeader() { [native code] }
"send": function send() { [native code] }
"abort": function abort() { [native code] }
"getResponseHeader": function getResponseHeader() { [native code] }
"getAllResponseHeaders": function getAllResponseHeaders() { [native code] }
"overrideMimeType": function overrideMimeType() { [native code] }
"onreadystatechange": null
"readyState": 4
"timeout": 0
"withCredentials": false
"upload": [object XMLHttpRequestUpload] {
"onloadstart": null
"onprogress": null
"onabort": null
"onerror": null
"onload": null
"ontimeout": null
"onloadend": null
"addEventListener": function addEventListener() { [native code] }
"removeEventListener": function removeEventListener() { [native code] }
"dispatchEvent": function dispatchEvent() { [native code] }
"setEventHandler": function setEventHandler() { [native code] }
"getEventHandler": function getEventHandler() { [native code] }
"ownerGlobal": null
}
"responseURL": ""
"status": 0
"statusText": ""
"responseType": ""
"response": ""
"responseText": ""
"responseXML": null
"mozAnon": false
"mozSystem": true
"UNSENT": 0
"OPENED": 1
"HEADERS_RECEIVED": 2
"LOADING": 3
"DONE": 4
"getInterface": function getInterface() { [native code] }
"mozBackgroundRequest": true
"channel": null
"networkInterfaceId": ""
"onloadstart": null
"onprogress": null
"onabort": null
"onerror": null
"onload": null
"ontimeout": null
"onloadend": function () {...}
"addEventListener": function addEventListener() { [native code] }
"removeEventListener": function removeEventListener() { [native code] }
"dispatchEvent": function dispatchEvent() { [native code] }
"setEventHandler": function setEventHandler() { [native code] }
"getEventHandler": function getEventHandler() { [native code] }
"ownerGlobal": null
}
"status": 0
"message": "HTTP GET http://www.zotero.org/styles/elsevier-with-titles failed: Unexpected status code 0"
"toString": function () {...}
}

adamsmith

OK, so as an immediate fix, you can download the style linked in the error message and install that (it's the same as the journal of membrane studies), i.e. http://www.zotero.org/styles/elsevier-with-titles

It does seem, though, that there's a more general problem of your Zotero accessing online resources. Is there anything unusual about your internet connection, e.g. are you going through a proxy server or the like?

pauljacob

In the evening I came back home and installed Zotero and I found its not the problem of the internet and I can install the style file you sent me.

Thank you for your help.

Its the issue from my ofice laptop as I am not the system administrator. There is problems connecting to the servers that they have not authorized.

I will check with them tomorrow and update you.

Thank again for all the help :)

adamsmith

yes, that makes sense. I think the full list of what you'd need whitelisted is
zoterofilestorage.s3.amazonaws.com (for file sync)
sync.zotero.org
api.zotero.org
and www.zotero.org
all with https

pauljacob

Finally, the IT guy helped to get a work around it. He saif he would not be able to whitelist but then we could download the style file, close zotero and paste directly into directory mentioned below.

\Zotero\Zotero\Profiles\fde3ga9r.default\zotero\styles

It works for me.

Thanks again for your help.