Too many letters in tag to sync

joakimswe
Hi!
I've added an article with automatic tags where the number of letters in the tags are too many for Zotero to be able to sync. The problem is that the same warning message appears even after I've deleted the tags. I have restarted firefox.
  • dstillman
    Delete an item (it can be a dummy one that you just created) to trigger a purge of deleted tags, after which you should be able to sync.
  • acavender
    I just tried that, I'm afraid, but without success. I'm unable to sync, though I've deleted all items from the library. I'm getting a sync error on a tag that should no longer exist, plus I have a number of greyed-out tags that I can't delete. Any thoughts would be most welcome.
  • acavender
    An update: I tried deleting my Zotero profile from FireFox and restarting. That resolved the issue, and sync seems to work fine now.
  • cavlec
    Could you go into more detail about what you did, acavender? I'm having the same problem and would like to resolve it.
  • dstillman
    OK, looks like tag purging in 1.5 Beta 1 is a bit buggy, but here's a workaround: if you've removed a tag from all items and it's still showing up in the tag selector (in gray, in Display All Tags mode), type about:config in the Firefox address bar, hit Enter, and search for the extensions.zotero.purge.tags pref. Set that to true by double-clicking, and then close and open the Zotero pane. The unused tag should be deleted, and the sync should proceed.

    You should also be able to avoid this by deleting a long tag directly from the tag selector, but it looks like there are some bugs with tag deletions in Beta 1 as well, including one that causes an error requiring a Firefox restart.

    We'll fix these glitches for Beta 2.

    Note that deleting long tags is only necessary if you're getting a sync error that specifically indicates a tag length problem.
  • cavlec
    That worked! Thank you, Dan!
  • dpstrauss
    thank you so much!! that was a huge fix. it makes all the difference in the world.
  • kalitechna
    Fix worked for my instance of the problem as well.

    Thanks!

This is an old discussion that has not been active in a long time. Instead of commenting here, you should start a new discussion. If you think the content of this discussion is still relevant, you can link to it from your new discussion.