Library Sync over Box.net error (Report ID: 1472656950)

leobmarques

I can't sync the Zotero's Library over Box.net. Always return a error with the message:

File sync failed, please confirm your Sync settings.

(Report ID: 1472656950).

dstillman

Can you provide a Debug ID (different from a Report ID) for a sync attempt that produces the error?

leobmarques

I just found this:

[JavaScript Error: "TypeError: file is null" {file: "chrome://zotero/content/xpcom/zotero.js" line: 2610}]

[repeated errors — D.S.]

[JavaScript Error: "Request failed in Zotero.Sync.Storage.StreamListener.onStopRequest() (2152398868)" {file: "chrome://zotero/content/xpcom/storage/streamListener.js" line: 96}]

version => 4.0.28.6, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersion => 4.0.28.6, extensions => Zotero automatic export (1.1.9.1.1-signed, extension), ZotFile (4.1.6, extension), Zotero LibreOffice Integration (3.5.10.SA.4.0.28.6, extension), Zotero Word for Windows Integration (3.5.2.SA.4.0.28.6, extension), Microsoft Office 2016 (16.0.4229.1024, plugin), Silverlight Plug-In (5.1.40728.0, plugin), NPLastPass (3.1.97.0, plugin), Shockwave Flash (18.0.0.209, plugin), Skype Web Plugin (7.3.0.501, plugin), Unity Player (5.0.3.35960, plugin), Google Update (1.3.28.15, plugin), Google Talk Plugin (5.41.2.0, plugin), Google Talk Plugin Video Renderer (5.41.2.0, plugin)

dstillman

We need a Debug ID.

leobmarques

Sorry,

Debug ID is D462587524.

Thanks

dstillman

HTTP PUT of 44SS34A7.zip to https://[...]@dav.box.com/dav/zotero/44SS34A7.zip

(3)(+0000002): Upload of attachment 44SS34A7 finished with status code 0

I'm afraid this just shows that this upload — for a 5 MB file — is being interrupted after about 100 KB. You could check with Box to see why that might be. Tiny text files are going through, but the first larger file is getting cut off. Are you out of space?

You could also try uploading a file of that size with another WebDAV client to see if the error occurs there too.