Error report 1981310283

Beggady

My settings were not showing that I had the MSWord addin installed (even though I was using it) - so I was unable to set citation preferences. Therefore I tried to add it again and next time I opened Firefox it told me there had been an error in the installation and now there is an error in opening Zotero.

Beggady

Is the best thing to reinstall Firefox and Zotero (and addin)?

adamsmith

I'd first try restarting your computer. If that doesn't help, sure, you can reinstall Firefox (make sure you backup your Zotero database: https://www.zotero.org/support/zotero_data#backing_up_your_zotero_library ), though unless you're in a huge hurry, we can likely troubleshoot this with less drastic steps. We'd need this:
https://www.zotero.org/support/reporting_problems#reporting_startup_errors

Beggady

Hi

The restart enabled Zotero to open ok, but every time I open Firefox I get a pop-up saying "Zotero Word for Windows Integration - Installation could not be completed because an error occurred. Please ensure that Microsoft Word is closed, and then restart Firefox." I have tried doing as it stated a number of times, to no effect.

The preferences menu within Zotero for Firefox is still saying that the "MS Word add in is currently not installed" (although I am using it, which means it must be - confused!). Because it doesn't think it is installed it means I can't alter my preferences for citations.

I deleted the specified extension files (although it didn't say anything about the extension.json file on that page, so I left that one).

These are the browser console errors listed:
ReferenceError: dw_locktimer is not defined js.php:1:771748
TypeError: $tree.dw_tree is not a function js.php:1:360173
TypeError: History.getState is not a function _zoterowwwAll.bugly.1435774747.js:4478:20
TypeError: History.getState is not a function _zoterowwwAll.bugly.1435774747.js:4478:20
ReferenceError: dw_locktimer is not defined js.php:1:771748
TypeError: $tree.dw_tree is not a function js.php:1:360173
TypeError: History.getState is not a function _zoterowwwAll.bugly.1435774747.js:4478:

Thanks

Beggady

A couple more have popped up -

uncaught exception: Could not remove C:\Users\brockett\AppData\Roaming\Microsoft\Word\STARTUP\Zotero.dot <unknown>
TypeError: this._recipeManager is null LoginManagerParent.jsm:215:16
TypeError: History.getState is not a function _zoterowwwAll.bugly.1435774747.js:4478:20

adamsmith

Try removing this file:
C:\Users\brockett\AppData\Roaming\Microsoft\Word\STARTUP\Zotero.dot

then re-install the Word add-on. If that fails, make sure that you have write permissions to the STARTUP folder in the filepath above.

Beggady

It is saying I can't delete the file as it is open in MS Word (it isn't, nor is MS Word open).

I have admin permission - is that the same thing as 'write permissions'? It didn't give me the option to give permission though.

dstillman

Restart your computer.