Tried all methods to sync attachment, still fail

chuantang
The debuging ID is : D29607680

I have all my files/attachment uploaded successfully. I can access them directly from website. My situation is similar to

https://www.zotero.org/support/kb/files_not_syncing

Eveything works well on my computer A, but the attachment still cant be downloaded on my computer B. After syncing on computer B, under each citation record, it shows there is a pdf attachment, but when I try to open it, it says:

The attached file could not be found.

It may have been moved or deleted outside of Zotero

Thank you for giving any helping ideas!
  • dstillman
    If you're referring to the attachment you see when you paste ES76TXDE into the search bar in Everything mode, that file doesn't exist on the server.
  • chuantang
    Thanks for your response, Dan.
    I was thinking the problem was on my computer B and ignore others.
    I check my computer A again and try to clear all sync history. I let it sync all files again. The problem solved. Thanks!

This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.

Sign In or Register to comment.