Zotero works only when firefox and word run as administartor

MaryNyquist

I have installed (and re-installed several times) Zotero and the word plugin in a newly formatted win 10 pc.

Zotero is not available in Firefox unless I run firefox as administrator; similarly the word plugin does not appear in word 2013 unless I run that program as administrator.

Is there a solution?

adamsmith

what do you mean by "available"? It doesn't show up under the addons or it doesn't work?

MaryNyquist

It shows up in add ons, but the "Z" does not appear in Firefox task bar; in word, the "add ins" tab does not appear. When both Firefox and Word are run as administrator Zotero works properly

adamsmith

And you don't see the Zotero icon as an option when you right-click on the toolbar (I assume that's what you mean, there's no taskbar in Firefox) and click customize?

What happens when you click on "Preferences" for Zotero in about:addons (i.e. the addons tab of Firefox)?

MaryNyquist

Yes, toolbar.

Zotero icon appears when Firefox is run as an administrator, but not otherwise. Zotero does not appear in the list of extensions unless I run Firefox as an administrator. There is no Zotero icon in the customise page.

As I said, if I log onto windows as an administartor (which I do NOT wish to do on a regular basis) Zotero behaves normally in Firefox and Word. If I log onto windows as a standard user, Zotero is not visible in Firefox and Word unless I run these programs as administrator: then Zotero behaves normally.

So, does anyone know how to rectify this?

adamsmith

Zotero does not appear in the list of extensions unless I run Firefox as an administrator.

that's different from what I understood you saying above ("It shows up in add ons"). Have you tried simply (re)installing Zotero while running Firefox as a regular user?

MaryNyquist

I have installed zotero several times. Yes, as a regular user.

Initially it showed up in the add on list, but not now.

Zotero was installed as a regular user; then uninstalled and installed as a regular user. It works only when Firefox or Word is run with elevated rights.

On other Win 10 computers I have this does not happen.

adamsmith

If I understand you correctly now and you're saying that when you run Firefox, install the Zotero add-on from zotero.org/download, then restart Firefox (all with the same, non-administrator account) Zotero is not installed, that'd be a problem to be taken up with mozilla. Zotero will definitely install (and show up as installed) on Firefox.

Easiest option would likely be a Firefox reset.

I'm pretty sure running Firefox as administrator will just run it on a different profile, so that difference isn't all that surprising.

MaryNyquist

In non-administrative accounts programs can be run with elevated rights - i.e., run as administrator. So, running firefox with administrator rights is not the same as running in an the administrator profile.

I know that Zotero SHOULD install and show up in Firefox and Word, BUT it doesn't.

MaryNyquist

The solution was to remove all add-ons, uninstall firefox, and start again.

mitjad

I am having the same issue, but just with word. Any other option except reinstalling everything?