Ovid - "Could not save item" - Zotero Firefox

plabelle

Report ID: 966884280

Databases tested: PsycINFO and MEDLINE on Ovid

Steps to reproduce:
1. Open Firefox
2. Open Zotero
3. Open new tab and connect to PsycINFO or MEDLINE on Ovid through my library's access
4. Conduct the following advanced search: procrastination.ti
5. Click Zotero import button in browser and select the first two references
6. Error message: "Could not save item" appears in lower right corner

Additional info:
* I tried opening a single result in PsycINFO and MEDLINE and clicked on the Zotero import button. Same error message appears.
* When I tried this with MEDLINE in Chrome and selected the same two references, no issues, import to Zotero Standalone was successful.
* When I tried this with PsycINFO in Chrome and selected the same two references, I received this message in the lower right corner: "An error occurred while saving this item. Check Known Translator Issues for more information."

Any assistance would be appreciated.

Details:
FIREFOX: Firefox v.40.0.2; Zotero for Firefox v.4.0.28.1; Windows 7
CHROME: Chrome v.44.0.2403.155 m; Zotero Standalone v.4.0.28; Windows 7

aurimas

Can you post the URL for OVID exactly as you see it in the URL bar?

plabelle

Sorry. Here is the URL:

http://ovidsp.tx.ovid.com/sp-3.16.0b/ovidweb.cgi?&S=BKIOFPFFCFDDLCFKNCKKEDMCMFCMAA00&New+Database=Single%7c9&Rerun=1

aurimas

So you're not accessing the website through your institution's proxy?

Dan, can you check the details in the Error report?

dstillman

[JavaScript Error: "item.title is undefined" {file: "C:\Users\[...]\AppData\Roaming\Mozilla\Firefox\Profiles\[...].default-1361455615804\zotero\translators\OVID Tagged.js" line: 207}]

plabelle

I'm on campus, but URL with proxy is:
https://login.proxy.bib.uottawa.ca/login?url=http://ovidsp.tx.ovid.com/sp-3.16.0b/ovidweb.cgi?&S=BKIOFPFFCFDDLCFKNCKKEDMCMFCMAA00&New+Database=Single%7c9&Rerun=1

adamsmith

sorry, could you clarify that? You tried this on an unproxified URL on campus and get the same error?

plabelle

I usually work on campus when the issue occurs. I haven't tested recently from off-campus.

adamsmith

sorry, still unclear: the question is less about on vs. off campus than it is about using the proxified URL or not, since proxy servers can affect if/how Zotero saves items.

In other words, was the first URL the entire content of your address bar or did you remove the proxy portion before posting it?

plabelle

I did not remove the proxy portion.

aurimas

@adamsmith, I can reproduce this on the linked page (not on a random query I tried before)

aurimas

OK, this might be fixed now. Please update your translators via Preferences -> General -> Update Now, restart browser and try again. Let us know if you are still experiencing issues. If you are, see https://www.zotero.org/support/debug_output and provide a Debug ID.

plabelle

Wow! It works (tested in Zotero for Firefox version). Thanks for resolving this so quickly. If I have a another comment about the export, should I start a new discussion? Although the export now works, it is exporting the following text after the document title for each journal article found in PsycINFO (Ovid): "[References]". Is there anything that can be done on your end to resolve this?

adamsmith

we can chop that off automatically, yes. Could you give an example exactly as it ends up in Zotero?

plabelle

Here are a few examples:

Decisional procrastination of school-to-work transition: Personality correlates of career indecision. [References]

Relationships between academic motivation, self-efficacy, and academic procrastination. [References]

The genetic correlation between procrastination and impulsivity. [References]

As you can see, "[References]" gets added in the title field for each result.

plabelle

Any news regarding the above comment?

adamsmith

that should have been fixed almost a week ago. Is it not?

plabelle

Yes, it is. So sorry for not checking before asking. Thanks so much. The support has been great!