Upgrade StorageCan't add any citations to Word
Hi,
I can't add any new citations to Word or . I get the following error message: "Word could not communicate with Zotero. Pleasse ensure Firefox is running and try again. If the problem persits, visit..."
I deleted the Zotero Add-on in Firefox but the problem still occurs.
Thank you for your help!
Barbara
Report ID: 512725660
Firefox version: 39.0.3
Zotero Version: 4.0.28
Word Version: MS Office 2010
I can't add any new citations to Word or . I get the following error message: "Word could not communicate with Zotero. Pleasse ensure Firefox is running and try again. If the problem persits, visit..."
I deleted the Zotero Add-on in Firefox but the problem still occurs.
Thank you for your help!
Barbara
Report ID: 512725660
Firefox version: 39.0.3
Zotero Version: 4.0.28
Word Version: MS Office 2010
Then start by running through these:
https://www.zotero.org/support/word_processor_plugin_troubleshooting#communication_error_or_non-responsive_plugin_buttons