Zotero keeps on asking to resolve same conflicts

Cubytus · July 29, 2015

Hi there,

on this computer, Zotero keeps on asking me to resolve five documents syncing issues. I clicked the "use local version for all", but the window keeps on appearing, stealing the focus.

What is the underlying issue, and the solution?

dstillman · July 30, 2015

See here for an explanation of what's happening: https://www.zotero.org/support/kb/repeated_conflicts

Cubytus · July 30, 2015

Here's the error ID: 447853011

dstillman · July 30, 2015

What's the actual error message you're getting when you click the sync error icon, before you try to report errors?

Cubytus · July 30, 2015

I get this one while clicking the red exclamation point:

La mise en ligne du fichier a échoué. Veuillez vérifier vos paramètres de synchronisation de fichier ou contacter l'administrateur de votre serveur WebDAV.

HTTP 0

Seems non-specific.

dstillman · July 30, 2015

PAC Execution Error: undefined is not a function []

Are you connecting through a proxy server? HTTP 0 means your connections are being interrupted, and the error above (which isn't from Zotero) points to a problem in the proxy auto-configuration file in use. If you're not trying to use a proxy, disable all the options in your system proxy settings. If you are, check the settings, and perhaps ask your IT department to investigate the proxy auto-configuration file for errors.

This could also be caused by security software on your computer, so you could try disabling that temporarily.

Also, to clarify, are the repeated conflicts about files or about items?

Cubytus · July 30, 2015

I disabled the university's proxy I am required to use in order to access the documents. It was in Firefox, not system-wide. No other software is running on this computer. Exact same error message, and a new report ID, just in case:

2111406763

The IT department won't help: their official solution is to use EndNote.

Curiously I don't get the conflicts issues now, but files probably aren't synced properly.

dstillman · July 30, 2015

What WebDAV provider is this?

As long as you're seeing the "HTTP 0" in the message, that means your connections are being interrupted, due to something on your computer, your network, or the WebDAV server, and there's nothing Zotero can do about that.

Cubytus · July 30, 2015

Externally hosted OwnCloud installation on personal server. Is there any specfic file pointed by the report?

dstillman · July 30, 2015

If you provide a Debug ID I can take a look, but an error like this is unlikely to be related to a specific file.

Cubytus · August 4, 2015

Here is the debug ID: 8935503

Fails with code 0. Is there a specific file?

dstillman · August 4, 2015

Debug ID, not Report ID.

Cubytus · August 4, 2015

Here it is:
D1347457520

dstillman · August 5, 2015

This isn't the interrupted connection, but it's another error you're getting, and it's unequivocally a server problem:

(1)(+0055073): HTTP PUT https://[...]@websrv3.[...]/[...]/remote.php/webdav/zotero/DG5WAB77.prop failed: Unexpected status code 500

(3)(+0000000): <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>500 Internal Server Error</title>
</head><body>
<h1>Internal Server Error</h1>
<p>The server encountered an internal error or
misconfiguration and was unable to complete
your request.

You'll have to debug this yourself using your server logs. This isn't something we can help with.