Storage subscription failed to renew

jhimmelreich
Hi

I have an unlimited storage subscription (i.e. with auto renewal). It was supposed to renew for another year today. However, Zotero now gives a sync error because of insufficient storage, and online zotero.org says my storage allowance is only 300MB.

Can you tell me what went wrong? Did the renewal payment fail to go through?

Let me know if you need any more info.
Thanks!
j
  • fcheslack
    Should be fixed.
  • jhimmelreich
    Works. Thanks!
  • lemarie
    I have paid 2 times renewal to increase the space, However, Zotero now gives a sync error because of insufficient storage, and online zotero.org says my storage allowance is only 300MB.

    Can you tell me what went wrong? Did the renewal payment fail to go through?
    Thank you for your help
  • fcheslack
    @lemarie

    It looks like your renewals went through on the account you're posting from (and that should be reflected on your storage settings when logged in with this account). The most likely scenario is that you registered a different account at some point and are syncing with both. If you email storage@zotero.org we can try to figure out what's going on.

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