Folder icon doesn't appear

christiansabey · June 16, 2015

I am using Zotero on a macbook pro and Firefox as my browser. Often when I go to a page from which I should be able to import references, I don't see the folder or file icon that is supposed to appear. Any ideas what's going on?

aurimas · June 16, 2015

Could you provide examples of pages that you think you should be able to import from? In general https://www.zotero.org/support/kb/no_address_bar_icon

christiansabey · June 17, 2015

EBSCO, google scholar, and amazon are a few examples

adamsmith · June 18, 2015

OK, please run through these:
https://www.zotero.org/support/troubleshooting_translator_issues
for the last step (provided the others haven't fixed this), provide a specific google scholar URL that you've tried, together with a debug ID _and_ a report ID for loading or reloading that page.
Instructions are linked to from that page.

christiansabey · June 18, 2015

Awesome! Problem solved. Thanks.

adamsmith · June 18, 2015

out of curiosity -- which step fixed it, do you know?

christiansabey · June 18, 2015

Yup, it was step 1. Firefox was doing some weird stuff the other day and some how the translator got messed up in the process. When I reinstalled it, the problem was solved. Thanks again for the help.