word crashes when inserting citation


I'm using zotero standalone and a word 2007 in a Windows XP and my word crashes every time that I try to insert a citation. And, a friend of mine is having the same problem in a Windows 7.

Can you help me? I tried to reinstall zotero many times and her computer just came back from revision and they reinstaled the word and still have the same problem.

  • Hello,

    I'm still having the same problem:

    Every time that I try to insert a citation (even in a new document) word crashes without giving any tipe of message. I already tried to reinstall word and zotero.

    I use Zotero Standalone 4.0.28 and Word 2007 (12.0.6331.5000) on Windows 7 Professional (Service Pack 1)

    The error ID is 1908552675.

    Thank you
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