Upgrade StorageCannot sync to Box
The problem is that I cannot sync using zotero standalone, and the report id is 508510149. I enabled debug mode and submitted it. The debug id is D1783377488.
I also found an error message from zotero connector for chrome, and the report id is 1439925714. I'm not sure if it's related. I submitted it just in case.
=======Update 4/30/2015================
I think the bug has been fixed. Zotero works well with box now.
I also found an error message from zotero connector for chrome, and the report id is 1439925714. I'm not sure if it's related. I submitted it just in case.
=======Update 4/30/2015================
I think the bug has been fixed. Zotero works well with box now.
This discussion has been closed.
The problem is uploading files to box.com during sync, restoring from server will definitely not help with that and you may lose data (and take up unnecessary bandwidth, though that's a minor concern).
<?xml version="1.0" encoding="utf-8"?>
<d:error xmlns:d="DAV:" xmlns:s="http://sabredav.org/ns">
<s:exception>Sabre_DAV_Exception_NotFound</s:exception>
<s:message>File not found: VQ52ZDEQ.prop?&lt;properties version="1"&gt;&lt;mtime&gt;1430326144435&lt;</s:message>
</d:error>
Edit: And here's the cURL request that generates this response (some data redacted ###)
curl 'https://#####:####@dav.box.com/dav/zotero/VQ52ZDEQ.prop' -X PUT -H "Host: dav.box.com" -H "User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0" -H "Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8" -H "Accept-Language: en-US,en;q=0.5" --compressed -H "DNT: 1" -H "Content-Type: application/x-www-form-urlencoded; charset=UTF-8" -H "Cookie: box_visitor_id=#####.######; box_marketing=1; _ga=#####; box_active_user_subdomain=app; dc191211665=######; box_visitor_id=#####.#####; box_marketing=1; _ga=#####; box_active_user_subdomain=app; dc191211665=#####" -H "Authorization: Basic #####" -H "Connection: keep-alive" --data '<properties version="1"><mtime>1430326144435</mtime><hash>98f59ca8e4cb6792c9b6cef487fa5948</hash></properties>'Contains same 404 response as others have mentioned.
It seems that some items will upload before the server gives an error and stops the uploading process. I had about 150MB to upload and after clicking the sync button a couple times, the size decreased and the number of files to sync came down (from about 380 to 290). However, the uploading seems to have stalled at this point. I'm not sure why this happened.
The big question is: why did Box suddenly stop responding through WebDAV like this? Did they decide to finally cut off support for it?
https://twitter.com/boxsupport/status/593459445721600001
"I'd like you to try and see if you can connect to WebDav by creating a mapped drive. The "folder" path is https://dav.box.com/dav. Let me know if you were able to successfully connect."
I was able to connect after a few unsuccessful connection attempts, but I don't know what that implies... I await their answer.
Interestingly, When I attach a PDF to a reference in Zotero, it will successfully open, indicating successful upload to Box. And when I open file location, there it is, sitting in a Box folder. Even if I restart the computer, I can access the file.
BUT if I try to access the file from another computer (such as my home computer or laptop), it can't locate the file. The PDF is missing from the Box folder. So somehow it is being housed locally and not syncing across devices?
I'm using Box Sync 3 -- are any of you with the same problem using Box Sync 4?
Wesley, I think you only have a local copy that zotero is linking. Did you also look on Box's web portal to see if your files are uploaded into the Box cloud? Some of my files will get uploaded (both .prop and zip) when I check Box online, but it seems like zotero's overall sync files aren't being uploaded or the upload confirmation is broken?
$ curl 'https://####:####@dav.box.com/dav/test/VQ52ZDEQ.prop' -i -X PUT -H "Content-Type: application/x-www-form-urlencoded; charset=UTF-8" --data '%2F'
HTTP/1.1 404 Not Found
server: ATS
Date: Thu, 30 Apr 2015 01:26:52 GMT
Content-Type: application/xml
Content-Length: 222
Age: 1
Connection: keep-alive
<?xml version="1.0" encoding="utf-8"?>
<d:error xmlns:d="DAV:" xmlns:s="http://sabredav.org/ns">
<s:exception>Sabre_DAV_Exception_NotFound</s:exception>
<s:message>File not found: VQ52ZDEQ.prop?</s:message>
</d:error>
$ curl 'https://####:####@dav.box.com/dav/test/VQ52ZDEQ.prop' -i -X PUT -H "Content-Type: application/x-www-form-urlencoded" --data '/'
HTTP/1.1 204 No Content
server: ATS
Date: Thu, 30 Apr 2015 01:27:06 GMT
Content-Length: 0
ETag: "#######"
Content-Type: text/html
Age: 0
Connection: keep-alive
$ curl 'https://####:####@dav.box.com/dav/test/VQ52ZDEQ.prop' -i -X PUT -H "Content-Type: application/x-www-form-urlencoded; charset=UTF-8" --data 'a'
HTTP/1.1 204 No Content
server: ATS
Date: Thu, 30 Apr 2015 01:27:28 GMT
Content-Length: 0
ETag: "#######"
Content-Type: text/html
Age: 1
Connection: keep-alive
"Hi Box User,
This is a notice that Box Sync 3 will end its services on June 30, 2015. You are receiving this email because you have used Sync 3 in the last sixty days, and we request that you upgrade to Box Sync 4 as soon as possible..."
After seeing that, I just thought maybe when I sync within Zotero, it was depending on Box Sync, whatever that is. Why else would it think I have used Box Sync 3 within the last 60 days? I don't use Box for anything else apart from Zotero.
I'm sure I've been doing it the same as you, syncing from within Zotero.
It's definitely not a local copy that is linking, as then it would display the little page-and-chain icon. As it is, under File Syncing in Zotero Preferences, I have "Sync attachment files in My Library using WebDAV" and "https://dav.box.com/dav/zotero/" as the URL. Box has worked perfectly as a WebDAV until now.
If you want to switch to a different WebDAV provider, you can simply change the URL in the prefs, and Zotero should automatically upload all your files to the new server.