Error message: There was an error starting zotero

I cannot seem to use the report ID so pardon me for this. My zotero standalone works perfectly. However, my firefox extension disappeared after i opened my browser today. I reinstalled it and then it started giving me the error message: there was an error starting zotero. I followed some of the posts on this but non of the suggestions have helped. I am using zotero 4.0 and firefox 37.0.1
«1
  • edited April 10, 2015
    I did that.Non of the errors mentioned in there are recorded in my console. I only have these:


    TypeError: Zotero is undefined overlay.js:189:3

    Error loading http.js zotero-service.js:241:0

    [extra output removed — D.S.]
  • No, those are the relevant errors, but they're quite strange. Can you uninstall the Zotero extension, restart Firefox, and then try reinstalling it again from zotero.org?
  • Could you specify the exact zotero version you're using? It's listed under tools/add-ons in Firefox
  • (But yes, let us know the exact version you currently have first.)
  • done that...i have zotero 4.0.26.4
  • Can you provide real-time debug output for Firefox startup? (If it's long, you can email it to support@zotero.org with a link to this thread.)
  • And see the note about using the -console flag instead of -jsconsole. The former is probably better for this.
  • sorry but i get stuck after i go back to start..im using windows 8 and i dont know where "run" is from start. When i use the windows button+R, and i put in ""C:\Program Files (x86)\Mozilla Firefox\firefox.exe"-console-zoterodebug, it opens a new window, then i go to zotero preferences and then to the debug logging but i dont know how and what to copy from there
  • edited April 10, 2015
    Are you adding the spaces before each "-"? That command should simply start up Zotero with a separate black window with some white text in it. You don't need to go back to the preferences.
  • Make sure Zotero Standalone is closed before you run that.
  • cant copy but whats in there is

    SyntaxError: missing ; before statement
  • Is there a file and line number listed?

    You shouldn't be getting that error with up-to-date versions of Zotero and Firefox, so something strange is going on here. Can you confirm that you're actually running Firefox 37.0.1?

    You should also try disabling your other Firefox extensions.
  • I'd actually suggest reinstalling Firefox here. We very rarely suggest that, because it doesn't usually do anything, but this a very odd error to be getting.
  • i just reinstalled firefox...still gives me the same error message
  • Again, there's no file or line number? Can you take a screenshot of the output, upload it somewhere (e.g., Dropbox or imgur.com), and provide a link here?
  • SyntaxError: missing ; before statement

    SyntaxError: missing ; before statement

    This is what shows up in my debug output
  • Did you try disabling your other Firefox extensions?

    If that doesn't help, can you take a screenshot of the Firefox About window and the Firefox Add-ons window, upload it somewhere, and provide a link to it?
  • edited April 10, 2015
    Also, can you check the Browser Console again and see if you can see that SyntaxError line there? I believe it should be there, and if so it should have a filename (http.js) and line number. Note that this would be separate from the zotero-service.js line.
  • i disabled other extensions. In the browser console, this shows up:

    Use of getPreventDefault() is deprecated. Use defaultPrevented instead. jquery-1.6.2-ui-1.8.15-custom.min.js:17:0
    TypeError: History.getState is not a function _zoterowwwAll.bugly.1411506646.js:4478:20
    Use of getPreventDefault() is deprecated. Use defaultPrevented instead. jquery-1.6.2-ui-1.8.15-custom.min.js:17:0
    TypeError: History.getState is not a function _zoterowwwAll.bugly.1411506646.js:4478:20
    Use of getPreventDefault() is deprecated. Use defaultPrevented instead. jquery-1.6.2-ui-1.8.15-custom.min.js:17:0
    TypeError: History.getState is not a function _zoterowwwAll.bugly.1411506646.js:4478:20
  • No, the only thing relevant would be seeing that SyntaxError line in the console, which should be right near those other errors you pasted in your second post above ("Error loading http.js zotero-service.js:241:0"). If you're no longer seeing those, follow the Reporting Startup Errors steps again.

    Also, paste this into the Firefox address bar:

    chrome://zotero/content/xpcom/http.js

    You should see a page of code. Do a Select All, copy that into the text field here, click "Create secret Gist", and provide the URL here.
  • for the add-on window see https://www.dropbox.com/lightbox/home
  • You have to get the shareable link from Dropbox — that's just a generic URL.
  • https://www.dropbox.com/s/yrg9cw7k48exw2y/add%20on.PNG?dl=0
  • https://gist.github.com/anonymous/64d80ab913e24db9db46
  • Could you also post a screenshot of the JavaScript console (Ctrl + Shift + J)?
  • Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Firefox/chrome.manifest'.
    Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Firefox/browser/extensions/%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D/chrome.manifest'.
    mutating the [[Prototype]] of an object will cause your code to run very slowly; instead create the object with the correct initial [[Prototype]] value using Object.create xregexp.js:109:16
    Error loading http.js zotero-service.js:241:0
    missing ; before statement http.js:1000:1
    SyntaxError: missing ; before statement http.js:1000:1
    NS_ERROR_XPC_GS_RETURNED_FAILURE: Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService] include.js:1:0
    Error loading http.js zotero-service.js:241:0
    missing ; before statement http.js:1000:1
    SyntaxError: missing ; before statement http.js:1000:1
    NS_ERROR_XPC_GS_RETURNED_FAILURE: Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService] include.js:1:0
    TypeError: Zotero is undefined overlay.js:189:3
    This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] profiles-where-firefox-stores-user-data
    "JQMIGRATE: Logging is active" common-min.932386b591b6.js:5:29009
    Use of getPreventDefault() is deprecated. Use defaultPrevented instead. common-min.932386b591b6.js:4:0
    " _.-~-.
    7'' Q..\
    _7 (_
    _7 _/ _q. /
    _7 . ___ /VVvv-'_ .
    7/ / /~- \_\\ '-._ .-' / //
    ./ ( /-~-/||'=.__ '::. '-~'' { ___ / // ./{
    V V-~-~| || __''_ ':::. ''~-~.___.-'' _/ // / {_ / { /
    VV/-~-~-|/ \ .'__'. '. ':: _ _ _ ''.
    / /~~~~||VVV/ / \ ) \ _ __ ___ ___ ___(_) | | __ _ .::'
    / (~-~-~\\.-' / \' \::::. | '_ ` _ \ / _ \_ / | | |/ _` | :::'
    /..\ /..\__/ ' '::: | | | | | | (_) / /| | | | (_| | ::'
    vVVv vVVv ': |_| |_| |_|\___/___|_|_|_|\__,_| ''

    Hi there, nice to meet you!

    Interested in having a direct impact on hundreds of millions of users? Join
    Mozilla, and become part of a global community that’s helping to build a
    brighter future for the Web.

    Visit https://careers.mozilla.org to learn about our current job openings.
    Visit https://www.mozilla.org/contribute for more ways to get involved and
    help support Mozilla.

    ---

    If you don't want to see this message next time, run this JS statement:

    Tabzilla.disableEasterEgg()
    " tabzilla.js:691:20
    Key event not available on some keyboard layouts: key="c" modifiers="accel,alt" browser.xul
    1428708972369 Services.HealthReport.HealthReporter WARN No prefs data found.
    1428709037708 Sync.Tracker.Clients WARN Changed IDs file clients contains non-object value.
    1428709037931 Sync.Tracker.Bookmarks WARN Changed IDs file bookmarks contains non-object value.
    1428709037933 Sync.Tracker.Forms WARN Changed IDs file forms contains non-object value.
    1428709037935 Sync.Tracker.History WARN Changed IDs file history contains non-object value.
    1428709037937 Sync.Tracker.Passwords WARN Changed IDs file passwords contains non-object value.
    1428709037943 Sync.Tracker.Addons WARN Changed IDs file addons contains non-object value.
    TypeError: History.getState is not a function _zoterowwwAll.bugly.1411506646.js:4478:20
    Use of getPreventDefault() is deprecated. Use defaultPrevented instead. jquery-1.6.2-ui-1.8.15-custom.min.js:17:0
  • Thanks — we're investigating. We don't need a separate screenshot of the Browser Console.
  • SyntaxError: missing ; before statement http.js:1000:1
    Bingo! Except there's no statement on line 1000 https://gist.github.com/anonymous/64d80ab913e24db9db46#file-gistfile1-txt-L1000
Sign In or Register to comment.