Problems with EBSCO Zotero translator

caro1ine

first time i am here. not sure if this is where one posts this.if this isnt the forum please indicate where to post this.

i have tried everything in tech advise and am having problems with the EBSCO Zotero translator. it wont do it.

Report ID: 1062587227

zotero is not translating from the URL bar when trying to collect articles from EBSCO.
i am using upto date software in firefox and zotero, add ins are all up to date.

it is not translating articles from EBSCO.

adamsmith

what's the URL exactly as you see it?

caro1ine

iti s several URLS . . . but here you go, here is one example
http://web.a.ebscohost.com.pgi.idm.oclc.org/ehost/detail/detail?sid=eeb429f6-88a7-4099-a7aa-a4e58966f76b%40sessionmgr4004&vid=1&hid=4204&bdata=JnNpdGU9ZWhvc3QtbGl2ZSZzY29wZT1zaXRl#db=bsh&AN=16474609

aurimas

Works on my end, though I'm not going through a proxy. Dan, can you give us the details from the Report ID?

dstillman

Outdated Zotero version, 4.0.25.2. caro1ine, upgrade to the latest version.

caro1ine

thanks Dan, firefox wasnt automatically doing upgrade via default . . . had to do a manual upgrade and seems to working now.

dstillman

Updates Not Detected may be relevant (unless the auto-update setting was just disabled).

caro1ine

Dan, just checked Zotero Preferences, and looked for . . . Firefox preferences → Advanced → Update . . . it doesnt seem to offer that as an option. checking on certificate verification this is the information i get
issued to
common name (CN) *.zotero.org
organization (O) <not part of certificate>
Organizational Unit (OU) GT03802562
Serial Number 1E:4F

issued by
CN RapidSSL SHA257 CA-G3
O GeoTrust Inc.
OU <not part of certificate>

period of validity
begins on 9/30/2014
expires on 11/1/2016

it would appear from information from your link this is secured.
i dont have the technical competence to change ssl . . . is there a dummy's step by step to this next step?

dstillman

Firefox preferences, not Zotero preferences

dstillman

And the certificate is fine, so it's not due to security software.

Check the Firefox settings, but as I said, this only may be relevant. It's also possible you just hadn't restarted Firefox in a very long time.

caro1ine

thanks Dan, the firefox settings are always set on auto updates. that is why i thought i would check zotero . . .

i always use firefox so it is weird it didnt update.