Upgrade Storageerror ID: 964365315
Dear all,
It's 2 days I cannot add to my zotero library any reference since the program says: "Lookup failed; Zotero could not find a record for the specified identifier. Please verify the identifier and try again."
This is the error report:
[JavaScript Error: "TypeError: redeclaration of const INTEGRATION_TYPE_ITEM" {file: "chrome://zoteroquicklook/content/zoteroquicklook.js" line: 2}]
[JavaScript Error: "No items returned from any translator"]
[JavaScript Error: "Expected certificate attribute 'issuerName' value incorrect, expected: 'CN=DigiCert Secure Server CA,O=DigiCert Inc,C=US', got: 'CN=Avast trusted CA,OU=Software Development,O=AVAST,ST=Prague,C=CZ'." {file: "self-hosted" line: 173}]
[JavaScript Error: "Expected certificate attribute 'issuerName' value incorrect, expected: 'CN=Thawte SSL CA,O="Thawte, Inc.",C=US', got: 'CN=Avast trusted CA,OU=Software Development,O=AVAST,ST=Prague,C=CZ'." {file: "self-hosted" line: 173}]
[JavaScript Error: "Certificate checks failed. See previous errors for details." {file: "resource://gre/modules/CertUtils.jsm" line: 109}]
[JavaScript Error: "NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get]" {file: "resource://gre/modules/FileUtils.jsm" line: 63}]
[JavaScript Error: "No items returned from any translator"]
version => 4.0.25.2, platform => MacIntel, oscpu => Intel Mac OS X 10.9, locale => en-US, appName => Firefox, appVersion => 36.0.1, extensions => Zotero Word for Mac Integration (3.5.7, extension), DownloadHelper (4.9.24, extension), Avast Online Security (10.2.0.187, extension), Zotero Bibliography Locale Switcher (1.0, extension), ZotFile (4.1.3, extension), ZoteroQuickLook (1.3.1, extension), OpenH264 Video Codec provided by Cisco Systems, Inc. (1.3, plugin), Shockwave Flash (16.0.0.305, plugin), Silverlight Plug-In (5.1.30514.0, plugin, disabled), Java Applet Plug-in (Java 8 Update 25, plugin, disabled), Default Browser Helper (537, plugin, disabled), QuickTime Plug-in 7.7.3 (7.7.3, plugin, disabled), Adobe Acrobat NPAPI Plug-in, Version 11.0.10 (11.0.10, plugin, disabled), SharePoint Browser Plug-in (14.4.8, plugin, disabled)
ID: 964365315
Please help me!!!
Thanks a lot
It's 2 days I cannot add to my zotero library any reference since the program says: "Lookup failed; Zotero could not find a record for the specified identifier. Please verify the identifier and try again."
This is the error report:
[JavaScript Error: "TypeError: redeclaration of const INTEGRATION_TYPE_ITEM" {file: "chrome://zoteroquicklook/content/zoteroquicklook.js" line: 2}]
[JavaScript Error: "No items returned from any translator"]
[JavaScript Error: "Expected certificate attribute 'issuerName' value incorrect, expected: 'CN=DigiCert Secure Server CA,O=DigiCert Inc,C=US', got: 'CN=Avast trusted CA,OU=Software Development,O=AVAST,ST=Prague,C=CZ'." {file: "self-hosted" line: 173}]
[JavaScript Error: "Expected certificate attribute 'issuerName' value incorrect, expected: 'CN=Thawte SSL CA,O="Thawte, Inc.",C=US', got: 'CN=Avast trusted CA,OU=Software Development,O=AVAST,ST=Prague,C=CZ'." {file: "self-hosted" line: 173}]
[JavaScript Error: "Certificate checks failed. See previous errors for details." {file: "resource://gre/modules/CertUtils.jsm" line: 109}]
[JavaScript Error: "NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get]" {file: "resource://gre/modules/FileUtils.jsm" line: 63}]
[JavaScript Error: "No items returned from any translator"]
version => 4.0.25.2, platform => MacIntel, oscpu => Intel Mac OS X 10.9, locale => en-US, appName => Firefox, appVersion => 36.0.1, extensions => Zotero Word for Mac Integration (3.5.7, extension), DownloadHelper (4.9.24, extension), Avast Online Security (10.2.0.187, extension), Zotero Bibliography Locale Switcher (1.0, extension), ZotFile (4.1.3, extension), ZoteroQuickLook (1.3.1, extension), OpenH264 Video Codec provided by Cisco Systems, Inc. (1.3, plugin), Shockwave Flash (16.0.0.305, plugin), Silverlight Plug-In (5.1.30514.0, plugin, disabled), Java Applet Plug-in (Java 8 Update 25, plugin, disabled), Default Browser Helper (537, plugin, disabled), QuickTime Plug-in 7.7.3 (7.7.3, plugin, disabled), Adobe Acrobat NPAPI Plug-in, Version 11.0.10 (11.0.10, plugin, disabled), SharePoint Browser Plug-in (14.4.8, plugin, disabled)
ID: 964365315
Please help me!!!
Thanks a lot
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dstillmanYou're running an outdated version of Zotero that doesn't work with Firefox 36. Upgrade to the latest version.
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dstillmanAnd see Updates Not Detected for the reason you're not getting updates automatically (Avast).
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matteo.lambertiniThanks a lot Dan!