APS translator issues

MC5kotj

When trying to download journal info from APS (journals.aps.org) I get an error:
"Could Not Save Item
An error occurred while saving this item Check Troubleshooting Translator Issues for more information."

I checked my Zotero standalone was up to date (4.0.26.1) and I updated translators and styles. This is using Firefox 36.0.1

I can get data from other sites, e.g. AIP journals (scitation.aip.org).

Did something change? Is anyone else having this trouble?

Thanks

adamsmith

could you post the (or at least one) specific URL as you see it? (even if it affects everything on that site).

MC5kotj

Sure.

One from PRX and one from PRB:

http://journals.aps.org/prx/abstract/10.1103/PhysRevX.5.011029
http://journals.aps.org/prb/abstract/10.1103/PhysRevB.91.125119

adamsmith

I fixed this a couple of days ago, so this should work (and does for me). Does it work with Standalone closed?

MC5kotj

Closed zotero standalone and firefox. Waited a few minutes.
Started Firefox, opened Zotero within Firefox.
Went to PRX. Still cannot save to Zotero.

adamsmith

OK, how about when you try to update translators via "Update Translators" from the general tab of the Zotero preferences (stay in Zotero for Firefox to be sure).

If that doesn't work, could you provide an error report ID right after the failed attempt:
https://www.zotero.org/support/reporting_problems#provide_a_report_id

MC5kotj

Updated translators. Nothing. Even rebooted computer. Still nothing

Sent error report. Thanks

adamsmith

we need the error report ID here.

MC5kotj

Tried this on another machine running Zotero (within Firefox).
Here is the Report ID: 81194796

dstillman

That's an outdated version of Zotero. Upgrade to the latest version.

aurimas

But I can also reproduce this issue. I think you had supplemental attachment scraping enabled (via extensions.zotero.translators.attachSupplementary), which was broken. This should be fixed now. Update your translators via Preferences -> General -> Update Now and try again.

MC5kotj

Works for me now. Thanks.

aurimas

Just in case you didn't, you should still update your version of Zotero. 4.0.26.1 is the current version

MC5kotj

The original post was on a machine where Zotero was up-to-date.

The older Zotero version was on a second computer I used, and the weird thing on that computer is that the stand-alone version is current, but the Firefox plug in is not. I have tried to use Firefox's manager and Zotero's plugin to update with no success. Any suggestions?

aurimas

See if this helps https://www.zotero.org/support/kb/updates_not_detected

MC5kotj

BitDefender SSL busybody was the issue. Thanks for the help!