Upgrade StorageNo Site Translators Working: Report ID 1413614659
I have been having trouble with site translators since the second to last Firefox update. At that time, to no avail, I followed all the troubleshooting advice on the Zotero site and forums but continued getting the message "Could not save item" all on sites that I had no problem with before such as the peer-reviewed article sites like JSTOR. Everything listed as "HighWire" if I remember correctly didn't work. Google Books at that time did still work. Not wanting to waste additional time trying to figure it out, I happily discovered that I could add books and all journal article entries through the Harvard Hollis+ site so was just using that for everything.
However, with the last Firefox update, that has all changed. The Zotero address bar icons don't appear on the Harvard Hollis+ site at all. The icon appears everywhere else it ought to but all I get is the "could not save item" message. I have been using Zotero every day for close to a decade so I do know how it is meant to function. Since I have run out of options I am reaching out for assistance.
I have tried the following:
Disabled avast, even removing it completely - had no effect (that is my only antivirus software)
Opened Firefox in safe mode - I have so few extensions I figured this would have no effect and it didn't, and I have added no new extensions for a couple of years
Uninstalled and reinstalled the Firefox Zotero extension - no effect
I have tried resetting the site translators in Preferences - no effect
I have tried updating the site translators in Preferences - no effect
I have not changed my Firefox privacy settings - they still allow cookies as they have all along
I am hoping something can be done to sort this out.
Many thanks!
However, with the last Firefox update, that has all changed. The Zotero address bar icons don't appear on the Harvard Hollis+ site at all. The icon appears everywhere else it ought to but all I get is the "could not save item" message. I have been using Zotero every day for close to a decade so I do know how it is meant to function. Since I have run out of options I am reaching out for assistance.
I have tried the following:
Disabled avast, even removing it completely - had no effect (that is my only antivirus software)
Opened Firefox in safe mode - I have so few extensions I figured this would have no effect and it didn't, and I have added no new extensions for a couple of years
Uninstalled and reinstalled the Firefox Zotero extension - no effect
I have tried resetting the site translators in Preferences - no effect
I have tried updating the site translators in Preferences - no effect
I have not changed my Firefox privacy settings - they still allow cookies as they have all along
I am hoping something can be done to sort this out.
Many thanks!
If your Zotero version isn't 4.0.26.1 you need to update.
See https://www.zotero.org/support/kb/updates_not_detected in that case.