'view online' context menu item not working in zotero standalone 4.0.26.1

mridhas

Whenever I try using the view online context menu item, it opens a blank firefox window instead. The command was working previously.
I have already submitted the error report. Id is 2024660934. Can you tell me what the problem is?

OS: xubuntu 14.04

dstillman

Still works fine for me on OS X, and I don't recall our changing anything related to this recently, so I'm guessing this is an issue specific to either Xubuntu or your system. Can you provide a Debug ID (different from a Report ID) for the view attempt?

Also, to be clear, it's opening an actual new Firefox window with a navigation bar and all that, not a new tab in Firefox or a blank window within Standalone itself?

dstillman

Also, what happens if you click the "URL" label in the right-hand pane instead?

mridhas

Debug id is D149743772

To answer your earlier question, yes, it is opening an actual firefox window and not a popup kind of window.

Now, when I click on the URL in the right hand pane, I see the same behaviour, i.e. a blank firefox window opens up.

aurimas

What's the URL in the field?

mridhas

http://link.aps.org/doi/10.1103/PhysRevB.69.134103

Please note, the mentioned problem is not specific to the above URL. I'm facing the same problem irrespective of whichever reference's link i try to open.

dstillman

Wait, are you trying to open a webpage or a PDF? The debug output seems to show an attempt to open a PDF.

In any case, you can try the steps here:

https://www.zotero.org/support/kb/file_handling_issues

mridhas

I'm trying to open the webpage related to the stored pdf.
Anyway I'll check with the troubleshooting steps and update you.

mridhas

It seems that the problem was not with zotero. Any link (from any software) that i tried was behaving in the same way.
When I opened firefox preferences and rechecked on the 'make default' button, everything seems to work fine.
Sorry for the trouble.