Not able to sync

pabloavilesflores · February 17, 2015

Hi there,

I'm having problems syncing my Ztro library : 686090114

When I push the syncing bouton, the arrow begins to turn and then stops with the syncing problem message.

Thanks in advance !

dstillman · February 17, 2015

You're running Zotero 4.0.19, which is extremely updated. Upgrade to the latest version, 4.0.26, and try again. If you still have trouble, provide a Debug ID for a sync attempt that produces the error.

Rintze · February 17, 2015

extremely updated

Typo: "extremely outdated"

pabloavilesflores · July 27, 2015

Hi There

The problem I had in February is repeating again. I performed a "Journalisation de la sortie de débogage" (I don't know how to translate this) and the Debug ID provided is: D1724563164.

I also have an ID rapport : 152822747

Thanks in advance !

dstillman · July 27, 2015

Erreur lors de la connexion au serveur. Vérifiez votre connexion Internet.

This is usually caused by either security software on your system or proxy server settings. Can you tell us the settings you have enabled in your system proxy settings?