won't sync properly

gwenmccrea
Hi, I'm hoping I can get some guidance on getting Zotero to sync. I just switched to a Windows 8 computer. My libraries are showing up, but I keep getting an error message that Zotero isn't syncing properly. I've restarted the program and the computer several times. The report ID is 264760761. Thanks
  • aurimas
    What's the exact message you are getting? Dan will take a look at the error report, but it doesn't always include the same error that you're seeing.
  • dstillman
    If you can reproduce this reliably, can you provide a Debug ID for a sync attempt that produces the error?
  • dstillman
    Unexpected status code 408 getting storage file info
    Also, what kind of internet connection is this? Residential, institutional? Are you connecting via a proxy? We made some server-side changes recently, and we're trying to narrow down the cases where people are getting this error.

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