Word freezes after every use of Word Add in until pressing CTRL + ALT + DEL

Mokoll
Can not get the Word-Plugin to work.
After starting the logging, I created a new Word document, and clicked on edit citation. I got the expected error message that I first have to create a citation, but then Word completely froze.

The same happens when I try to insert a citation by using the most left button in the add-in, word will just freeze, and appears to be waiting for something.

Sometimes, when I hit CTRL + ALT + DEL while Word is in the freeze-state, it will trigger some kind of resolve, making it work for this one instance.

The logging was on standalone version, but error appears to persist when using the Firefox Plugin. Word Version was Word 2013 on Windows 7 Professional.

Debug-ID: D1145145375
  • adamsmith
    @Mokoll - have you cycled through the open windows to make sure the insert citation window isn't just somewhere in the background?
    @Dan - is there anything in the debug?
  • Mokoll
    Yes, I have tried doing so.
    Also, I reinstalled Word, all the plugins, and Zotero itself multiple times
  • dstillman
    [JavaScript Error: "uncaught exception: Der RPC-Server ist nicht verfügbar.
    code: "0" function: "zoteroWinWordField::Delete" location: "zoteroWinWordField.cpp""]

    [JavaScript Error: "Sie müssen eine Zitation einfügen, bevor Sie diese Operation durchführen."]

    [JavaScript Error: "uncaught exception: Der Remoteprozeduraufruf ist fehlgeschlagen.
    code: "0" function: "zoteroWinWordDocument::Cleanup" location: "zoteroWinWordDocument.cpp""]

    [JavaScript Error: "Der Remoteprozeduraufruf ist fehlgeschlagen.
    code: "0" function: "zoteroWinWordDocument::Cleanup" location: "zoteroWinWordDocument.cpp"'Der Remoteprozeduraufruf ist fehlgeschlagen.
    code: "0" function: "zoteroWinWordDocument::Cleanup" location: "zoteroWinWordDocument.cpp"' when calling method: [zoteroWinWordIntegrationErrorHandler::throwError]" {file: "chrome://zotero/content/xpcom/integration.js" line: 284}]
  • Mokoll
    woops sorry bout the language...
    is there any way to change that, or are you still able to read the important stuff?
  • adamsmith
    language shouldn't be a problem, thanks.

    Ideally Simon would look at this. I don't think Aurimas knows much about the Word add-on, either.
  • aurimas
    Can you try the following:
    1. Press Windows key + R and type services.msc and hit enter.
    2. From the list of services, double click on Remote Procedure Call services.
    3. Change the startup type to Automatic and click Start.
    4. Click ok to apply the changes.
    5. Close services window
    If that doesn't fix the issue try performing system file check:
    1. Open Start menu and type in cmd to find the cmd.exe entry.
    2. Right-click cmd.exe and select Run as Administrator (we assume you have administrative rights)
    3. In the window that opens up, type sfc /scannow
    This will scan your computer for any corrupted or missing system files and will attempt to repair them. You may be asked to insert a Windows CD/DVD

    Another recommendation on Windows support forums is to perform Windows Safety Scan http://www.microsoft.com/security/scanner/en-us/default.aspx though I'm not sure how much better it is than just a regular virus scan.

    Borrowed from http://answers.microsoft.com/en-us/windows/forum/windows_8-files/windows-8-the-remote-procedure-call-failed-and-did/c974d458-e89d-42a8-a86d-e2f309cd347b
  • Mokoll
    Aurimas, thank you so much.

    I could not do the first thing, since everything in the RPC was set as it should be, but the system file check found some issues, and after resolving those, it now seems to work.

    Thanks very much, finally I can use Zotero to its full extent and functionality.

    If anything will come up again, I know where to post it :D
    For now, it seems to work.
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