Chicago style (full note) or (note) produces error in Word Report ID: 1100235248

Deiphobe · February 8, 2015

Report ID: 1100235248

When I insert a citation using Chicago Manual of Style 16th edition (full note) or (note) into Microsoft Word 2013 I get the following error that starts off as:

The range cannot be deleted. code: "0" function:
"zoteroWinWordField::SetText" location:
"zoteroWinWordField.ccp"'The range cannot be deleted. code: "0"
function: "zoteroWinWordField::SetText" location:
zoteroWinWordField.ccp"' when calling method:
[zoteroWinWordIntegrationErrorHandler::throwError]

I have tried re-installing the Word add-on several times, and yes, restarting my computer. Interestingly the Chicago Manual of Style 16th edition (author-date) styles does not have the same problem, and I am able to add citations using that (but I need the full note style).

adamsmith · February 8, 2015

Is that true for an empty document, too, or just a specific one?
Would you mind confirming your Zotero (and, if it applies, Firefox) version numbers (under about Zotero in the gears menu and about Firefox in the help menu, respectively.)

Deiphobe · February 8, 2015

Yup it is true for an empty document and for one written in.

I use Zotero standalone version 4.0.25.2 - although I installed the Firefox version to see if that one would work. I can confirm the same problem for both versions.

I also submitted a Debug report (not sure if this helps you) The Debug ID is D1297139619.

adamsmith · February 8, 2015

We've had one prior report of this: https://forums.zotero.org/discussion/37095/id-198172601/
with no clear solution.

There used to be this exact same problem due to a change/bug in Word 2013, but that was fixed two years ago in Zotero's Word add-on.
@Dan, any ideas? Can you ping Simon on this?