Laptop not syncing - report ID1942742963

olunet · February 6, 2015

"Getting updated data from sync server" is taking too long. Zotero does not sync on the laptop. Could you please take a look?

dstillman · February 6, 2015

Looks like your Zotero client was doing a full sync, which has now finished. You're in some large libraries, so a full download can take a while.

(The next major version of Zotero will sync large libraries incrementally, so this will be less of an issue.)

nokaye · February 10, 2015

How long should it take? I am trying to sync my laptop research to a file of a large library but it has been days since the green, circular arrow has stopped spinning and my newly added documents are not appearing on the group's library.

dstillman · February 10, 2015

nokaye: See the bottom section here: https://www.zotero.org/support/kb/sync_queuing

In your case it looks like it's been taking 10 minutes to process your full downloads on the server. After that there might be a pause while it processed the download.