Apa style indentation lost in word on mac


Some of our students with Mac experience that the indentation in the bibliography in Apa style disappear when they have been working in the word document for a while and insert new citations.Do you have any suggestion to why this happens and what we should advice them to do and don`t do? At the moment we tell them to change to a random style and change back to APA style for a quick fix, but we would like to understand what causes this problem in the first place:)
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