Zotero Stand alone does not recognize my credentials

Cabeção311 · December 10, 2014

Hello,

I have just installed Zotero.
However, I am trying to sync but I keep getting an error message saying that the server did not accept my user name and password.

Is it because my user name contains a "ç" and a "~"?

SInce I cannot change my user nam, what can I do?

Thank you for your help.

dstillman · December 10, 2014

Can you provide a Debug ID for a sync attempt that fails?

adamsmith · December 10, 2014

(you could also try syncing with your e-mail address as username if your in a pinch, but better to troubleshoot this properly as per Dan)

Cabeção311 · December 22, 2014

Hello Dan,

The debug ID is D1169049188.

Thank you for your help.

dstillman · December 22, 2014

(3)(+0000000): HTTP POST version=9&username=Cabe%C3%83%C2%A7%C3%83%C2%A3o311&password=**** to https://sync.zotero.org/login

(2)(+0001141): Server returned 403

OK, thanks. We'll look into that, but in the meantime you should just use your email address instead, as adamsmith says.

dstillman · December 22, 2014

Ticket created: https://github.com/zotero/zotero/issues/598

Cabeção311 · December 23, 2014

Hi Dan,

Thanks for the tips. It's what I did and it worked.