MS Word Plugin and Zotero Firefox Integration Error

Scholar436
I'd appreciate help troubleshooting a problem I am having with Zotero's integration with MS Word.

I use the Zotero Firefox Extension and just installed the Firefox MS Word Plugin (Zotero Word for Windows Integration), and also the Microsoft Word add-in. However it does not work properly. In Word, when I click any of the icons for the Zotero toolbar, I get an error message. It says:

"Zotero Integration Error: Zotero could not load the component required to communicate with your word processor. Please ensure that the appropriate extension is installed and try again."

I've tried closing and reopening MS Word and Firefox, and also re-installing both the Word add-in and Zotero Word for Windows Integration. However, nothing has worked.

Here is the error log (Report ID 374008561). I deleted some lines at the top that were just errors from opening Zotero and weren’t the error when I press a button in word.
[JavaScript Error: "value is not a non-null object" {file: "chrome://browser/content/browser.js" line: 14756}]
[JavaScript Error: "value is not a non-null object" {file: "chrome://browser/content/browser.js" line: 14756}]
[JavaScript Error: "value is not a non-null object" {file: "chrome://browser/content/browser.js" line: 14756}]
[JavaScript Error: "value is not a non-null object" {file: "chrome://browser/content/browser.js" line: 14756}]
[JavaScript Error: "Zotero could not load the component required to communicate with your word processor. Please ensure that the appropriate extension is installed and try again."]

version => 4.0.24.1, platform => Win32, oscpu => Windows NT 6.1; WOW64, locale => en-US, appName => Firefox, appVersion => 31.3.0, extensions => Undo Closed Tabs Button (3.9.3, extension), WOT (20131118, extension), Download Status Bar (12.3.0, extension), Adblock Plus (2.6.6, extension), Classic Toolbar Buttons (1.4.5, extension), PasswordBox (1.38.9.4120, extension), Zotero Word for Windows Integration (3.1.17, extension), Shockwave Flash (15.0.0.239, plugin), LastPass (3.1.40, extension, disabled), Adobe Acrobat - Create PDF (2.0, extension, disabled), ActivClient Security Module (1.0, extension, disabled), Symantec Vulnerability Protection (12.3.0.3 - 1, extension, disabled), Google Update (1.3.25.11, plugin, disabled), Adobe Acrobat (11.0.9.29, plugin, disabled), Silverlight Plug-In (5.1.30514.0, plugin, disabled), AdobeAAMDetect (1.0.0.0, plugin, disabled), Citrix URL-Redirection Helper Plugin (14.1.2.3, plugin, disabled), Citrix ICA Client (14.1.2.3, plugin, disabled), Microsoft Office 2010 (14.0.4761.1000, plugin, disabled), Microsoft Office 2010 (14.0.4730.1010, plugin, disabled)

Thanks.
  • adamsmith
    have you tried reinstalling the Word add-on from the cite tab of the Zotero preferences?
  • Scholar436
    Yes, I did but it didn't help.
  • adamsmith
    Could you try with all other add-ons disabled, please?
  • Scholar436
    Unfortunately that did not help either.

    I disabled all the Firefox add-ons but Zotero and Zotero Word for Windows Integration. I also tried uninstalling all the other add-ons. I still got the same error in both cases.

    I then tried reinstalling the Word add-on from the cite tab. Same error. I restarted the computer, got the same error, and then tried reinstalling from the cite tab again, and again, got the same error.

    Here is the Error Report:

    [JavaScript Error: "Zotero could not load the component required to communicate with your word processor. Please ensure that the appropriate extension is installed and try again."]
    [JavaScript Error: "Zotero could not load the component required to communicate with your word processor. Please ensure that the appropriate extension is installed and try again."]
    PAC file installed from (deleted by Scholar436)
    [JavaScript Error: "Zotero could not load the component required to communicate with your word processor. Please ensure that the appropriate extension is installed and try again."]
    [JavaScript Error: "Zotero could not load the component required to communicate with your word processor. Please ensure that the appropriate extension is installed and try again."]
    [JavaScript Error: "Zotero could not load the component required to communicate with your word processor. Please ensure that the appropriate extension is installed and try again."]
    [JavaScript Error: "Zotero could not load the component required to communicate with your word processor. Please ensure that the appropriate extension is installed and try again."]
    [JavaScript Error: "Zotero could not load the component required to communicate with your word processor. Please ensure that the appropriate extension is installed and try again."]
    [JavaScript Error: "bad script XDR magic number"]
    [JavaScript Error: "value is not a non-null object" {file: "chrome://browser/content/browser.js" line: 14756}]
    [JavaScript Error: "value is not a non-null object" {file: "chrome://browser/content/browser.js" line: 14756}]
    [JavaScript Error: "value is not a non-null object" {file: "chrome://browser/content/browser.js" line: 14756}]
    [JavaScript Error: "value is not a non-null object" {file: "chrome://browser/content/browser.js" line: 14756}]
    [JavaScript Error: "TypeError: temp is null" {file: "chrome://global/content/bindings/preferences.xml" line: 1174}]
    [JavaScript Error: "Zotero could not load the component required to communicate with your word processor. Please ensure that the appropriate extension is installed and try again."]
    [JavaScript Error: "Zotero could not load the component required to communicate with your word processor. Please ensure that the appropriate extension is installed and try again."]
    [JavaScript Error: "Zotero could not load the component required to communicate with your word processor. Please ensure that the appropriate extension is installed and try again."]

    version => 4.0.24.1, platform => Win32, oscpu => Windows NT 6.1; WOW64, locale => en-US, appName => Firefox, appVersion => 31.3.0, extensions => Zotero Word for Windows Integration (3.1.17, extension), Shockwave Flash (16.0.0.235, plugin), Citrix ICA Client (14.1.2.3, plugin), Adobe Acrobat - Create PDF (2.0, extension, disabled), ActivClient Security Module (1.0, extension, disabled), Google Update (1.3.25.11, plugin, disabled), Adobe Acrobat (11.0.9.29, plugin, disabled), Silverlight Plug-In (5.1.30514.0, plugin, disabled), AdobeAAMDetect (1.0.0.0, plugin, disabled), Citrix URL-Redirection Helper Plugin (14.1.2.3, plugin, disabled), Microsoft Office 2010 (14.0.4761.1000, plugin, disabled), Microsoft Office 2010 (14.0.4730.1010, plugin, disabled)
  • Scholar436
    Does anyone have any other suggestions?
  • adamsmith
    that's rather odd and we don't have anyone else reporting this problem. You could try temporarily disabling your security software, maybe that causes a communication problem (we've seen this with zoneAlarm in the past, e.g.)

    You could also see if this is the issue:
    https://www.zotero.org/support/word_processor_plugin_troubleshooting#word_2010could_not_find_a_running_word_instance

    (though, as noted there, that's usually a different error message).
  • Scholar436
    That's a good suggestion, but I am in an enterprise environment and cannot disable my security software, even temporarily. If it were up to me I'd just use Zotero Standalone and avoid this whole mess. I also looked at that link you sent but the troubleshooting recommendations there either were not applicable or did not work.

    Unfortunately it seems that, whatever the cause is, I can't get Zotero's Word portion working on my computer. But thank you for your help, adamsmith.

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