Can't get citation from Harvard ecommons website

fjflores76
Hi:

Trying to get citations and pdf's from inside the harvard ecommons site, which grants access to scienceDirect. However, can't download the citation to zotero, even though the pop-up message "downloading to..." appears in the left right corner. I'm using the latest version of firefox.

here is an example of how the url looks:
http://www.sciencedirect.com.ezp-prod1.hul.harvard.edu/science/article/pii/S0928425700010937

Thanks!
  • adamsmith
    is the sciencedirect page embedded in a frame for the Harvard Ecommons?
    If that question doesn't make sense to you--could you take a screenshot of that entire browser window, upload it to a free image hosting site (dropbox, imgur.com) and link to it here?
  • fjflores76
    Hi! here it is:

    https://dl.dropboxusercontent.com/u/90013/snapshot-harvard-ecommons.jpg

    thx!
  • adamsmith
    that should work.
    Please run through these as they apply:
    https://www.zotero.org/support/troubleshooting_translator_issues
    under 11 (provided 1-10 don't fix this) provide both the error report ID and a debug ID (instructions for both are linked to from that page)
  • adamsmith
    continued here: https://forums.zotero.org/discussion/42672/problems-with-harvard-ecommons-science-direct-website/#Item_2
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