PubMed citation import starts but never finishes

Report ID: 232651217

Today (Nov 2014) for the 1st time, I experienced a problem with citation import from PubMed. As usual, I search for a publication (e.g. http://1.usa.gov/1p1pJI5), press the zotero button in the URL bar, the small yellow popup window appears in the Firefox Zotero drawer stating "Saving to [folder name]" without an article title though. It never finishes off, disappears after 5-10s, and the reference is not saved.

I tried the following to get this to work since PubMed is an essential for me.
- Updated Zotero (4.0.21 to 4.0.23), Firefox is already up to date: no effect.
- Tested other sites for import: PubMed Central (http://1.usa.gov/1EZVGm2) does not work either. Many journal sites on the other hand do work, e.g. http://bit.ly/14L99Df.
- I can exclude add-on interference since import works from some sites and I haven't installed any new add-ons for ages while import from PubMed has been working fine until a few days ago.

Anybody experiencing this problem? Any solutions?
  • I haven't tested, but this has happened in the past and has always been due to PubMed's API -- i.e. the server we get the data from -- being down. The fact that PMC is affected, too, strongly suggests that's the case here. Try again later.
  • edited November 21, 2014
    Hi Adam,

    You were spot on. I've repeated the procedure today and it works just fine. So, your suggestion that it's a problem with the NCBI's server was correct. Not a problem with Zotero.

    All the best
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