could not read text from PDF IN ZOTERO

lktiwari

I have installed recent version of Zotero (4.0.23.1) and also i have installed the newer version of Firefox (33.0).

while i am retrieving metadata from pdf, it is showing could not read text from PDF.

I have checked from pdf indexing that it is up to date, and also rebuild index from Full-Text cache.

please anyone can help me out in this ASAP, needing help urgently.

adamsmith

Is that for all PDFs or for a specific one?

lktiwari

Thanks Adamsmith,
It is for all PDFs not for a specific one.

adamsmith

OK, let's start with using a PDF we know to work.
Save this: http://m.rrojasdatabank.info/103garreton.pdf
to your Zotero, then try retrieve metadata. If that fails, provide a debug ID for such a failed attempt (for this document)
http://www.zotero.org/support/debug_output

lktiwari

Hi Adamsmith,

Thanks!

I have saved your provided pdf file. Thereafter tried to retrieve metadata, but it fails. Hence, I am providing a debug id which is given below:

The Debug ID is D871368283.

Thanks and regards in advance

lktiwari

Hi Adamsmith,

Thanks!

I have saved your provided pdf file. Thereafter tried to retrieve metadata, but it fails. Hence, I am providing a debug id which is given below:

The Debug ID is D871368283.

Thanks and regards in advance

dstillman

Try going to your Zotero data directory, deleting the pdfinfo* and pdftotext* files, restarting Firefox, and then reinstalling the PDF tools from the Search pane of the Zotero preferences.

If that doesn't help, my best guess is that this is due to security software on your system interfering — say, by preventing Firefox from launching external programs. Try temporarily disabling your security software (or whitelisting the Zotero data directory somehow).

lktiwari

Hi Dan,

your advise worked for me. it is great help for me.

Now I can retrieve metadata from pdf files.

Thanks and Regards

lktiwari

Hi Adamsmith,

My problem is solved. Your help in this matter is highly solicited.

Thanks and Regards