crash when inserting citation with French diacritic accents in Word 2013

rmeissen

I uploaded a report, Report ID: 1862222662

When I cite a book with a title including vowel accent marks in French, it crashes the plugin in Word 2013 and everythign freezes. The title I had for the book works if I delete all the accents, but when I change it back to "Voix des abbesses du grand siècle: la prédication au féminin à Port-Royal" the crash recurrs.

I uploaded a report, Report ID: 1862222662

aurimas

Can you reproduce this in a new document? If so, can you export the entry from your Zotero library as Zotero RDF and post it on http://gist.github.com then link to it here?

rmeissen

Yes, same problem with a new document when I insert the footnote. I exported the library entry and put it here https://gist.github.com/anonymous/57f81fa8a4a0a878b260#file-carr-citation

aurimas

What citation style are you using?

Dan, can you check the Report ID for error and software versions?

rmeissen

Chicago Manual of Style 16th edition (note) [updated 5/6/2014]

rmeissen

Also, I tried again, and this time I got the following error message upon the crash.

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C:\Program Files (x86)\Mozilla Firefox\firefox.exe
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Zotero experienced an error updating your document.

The remote procedure call failed.

code: "0" function: "zoteroWinWordField::SetText" location: "zoteroWinWordField.cpp"'The remote procedure call failed.

code: "0" function: "zoteroWinWordField::SetText" location: "zoteroWinWordField.cpp"' when calling method: [zoteroWinWordIntegrationErrorHandler::throwError]
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OK
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dstillman

Can you make sure that Word 2013 is up to date?