Sync Error ID:1992546505

ajrae
This is constant sync error occurring on a MacBook Air OSX 10.7.5.

My library doesn't have sync problems on other platforms, but it is constant on this one, even after restarting, so I can't work out the conditions to reproduce.
  • dstillman
    Disable the Hola extension.
  • ajrae
    edited October 21, 2014
    Thank you for the quick response. Even though the extension was "off", completely disabling it removed the problem.

    Re-enabling the Hola extension did not immediately cause the problem to return.

    Re-enabling the Hola extension and adding a Zotero reference caused no problems.

    Re-enabling the Hola extension and adding a Zotero reference with attachment caused the problem to return.

    Disabling Hola again returned this to working.

    I think that confirms that Hola was the problem, and happy to disable it to keep Zotero working.
  • dstillman
    edited October 21, 2014
    Yes, Hola does something that breaks the connection to Amazon S3, the cloud storage system that underlies Zotero File Storage.
  • dstillman
    Continued: https://forums.zotero.org/discussion/41102/continuous-file-sync-error/#Item_16
This discussion has been closed.