Synchronization Error (report ID 506768352)

swingingbrain
Hi,

I'm using https://dav.box.com/dav/zotero for the webdav server, but I have some problems with the synchronization. Here after is the text of the error report.

Thanks for the help.

[JavaScript Error: "not well-formed" {file: "moz-nullprincipal:{aa4c02aa-e2ee-4a5e-ad5f-96852f0a3f6d}" line: 1 column: 1 source: ""}]
[JavaScript Error: "not well-formed" {file: "moz-nullprincipal:{aa4c02aa-e2ee-4a5e-ad5f-96852f0a3f6d}" line: 1 column: 1 source: ""}]
[JavaScript Error: "not well-formed" {file: "moz-nullprincipal:{aa4c02aa-e2ee-4a5e-ad5f-96852f0a3f6d}" line: 1 column: 1 source: ""}]
[JavaScript Error: "not well-formed" {file: "moz-nullprincipal:{aa4c02aa-e2ee-4a5e-ad5f-96852f0a3f6d}" line: 1 column: 1 source: ""}]
[JavaScript Error: "not well-formed" {file: "moz-nullprincipal:{aa4c02aa-e2ee-4a5e-ad5f-96852f0a3f6d}" line: 1 column: 1 source: ""}]
[JavaScript Error: "not well-formed" {file: "moz-nullprincipal:{aa4c02aa-e2ee-4a5e-ad5f-96852f0a3f6d}" line: 1 column: 1 source: ""}]
[JavaScript Error: "not well-formed" {file: "moz-nullprincipal:{aa4c02aa-e2ee-4a5e-ad5f-96852f0a3f6d}" line: 1 column: 1 source: ""}]
[JavaScript Error: "not well-formed" {file: "moz-nullprincipal:{aa4c02aa-e2ee-4a5e-ad5f-96852f0a3f6d}" line: 1 column: 1 source: ""}]

version => 4.0.22, platform => Win32, oscpu => Windows NT 6.1; WOW64, locale => en-US, appName => Zotero, appVersion => 4.0.22, extensions => Zotero LibreOffice Integration (3.5.9.SA.4.0.22, extension), Zotero Word for Windows Integration (3.1.17.SA.4.0.22, extension), Google Update (1.3.24.15, plugin), NVIDIA 3D Vision (7.17.13.3788, plugin), NVIDIA 3D VISION (7.17.13.3788, plugin), Silverlight Plug-In (5.1.30514.0, plugin), Adobe Acrobat (10.1.10.18, plugin), iTunes Application Detector (1.0.1.1, plugin), Java(TM) Platform SE 7 U55 (10.55.2.14, plugin), Java Deployment Toolkit 7.0.550.14 (10.55.2.14, plugin), QuickTime Plug-in 7.7.5 (7.7.5.0, plugin), AdobeAAMDetect (1.0.0.0, plugin), Windows Live™ Photo Gallery (15.4.3508.1109, plugin), Microsoft Office 2010 (14.0.4761.1000, plugin), Microsoft Office 2010 (14.0.4730.1010, plugin)
  • dstillman
    edited October 13, 2014
    We can't provide support for third-party WebDAV servers, but if you can you provide a Debug ID for a sync attempt that results in an error we can tell you the specific error message you're getting from Box. (Those above aren't sync errors on their own.)
  • swingingbrain
    Thank you for the quick response.

    The Debug ID was D47131877.
  • dstillman
    There's no sync attempt in there. Reread the linked instructions, and make sure you submit the output as soon as you reproduce the error.
  • swingingbrain
    Sorry, I might make mistakes.
    The new debug ID was D728934542.
    Zotero said "Error processing uploaded data (Report ID: 1f7718ff)"
  • dstillman
    Full-text content can only be added for attachments
    Check your database integrity from the Advanced → Files and Folders pane of the Zotero preferences.

    If that doesn't find any problems, paste 'QX5RQA6P' into the Zotero search bar at the root of your personal library and let me know the exact date added of that item. (If you don't find anything, it might be in the trash.) After that, you should delete that item, empty the trash, and try syncing again. You can add the item again after.
  • swingingbrain
    Hi,

    Sorry for the delayed responses. I cannot access the systems because of my business trip.

    I have checked the database integrity and found no problems.

    The date added of that idem ('QX5RQA6P') was 2013/4/10 14:45:46, and the PDF file was attached on 2013/12/7 20:39:22.

    I have deleted that idem and tried syncing.
    But again, I had the apparently same problem before.

    The new debug ID was D273305205.
    Zotero said "Error processing uploaded data (Report ID: d0ffb29b)"
  • dstillman
    What if you check database integrity now?

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