Factiva not saving snapshot

cmnyc

I'm saving articles from Factiva using the address bar icon. Saving to a personal folder attaches a snapshot; saving to a group shared folder does not (URL/metadata only).

I imagine this has something to do with Factiva not wanting unauthorized users to get access? Everyone in my group has Factiva access, but it's annoying, slow, and worrisome to not have a snapshot archived.

Any ideas on fixing this? Thanks!

adamsmith

No, nothing to do with Factiva. It's the group's settings. The group's owner needs to allow files to be added in the group (and to allow all members to do so). That's under group settings here on the webpage.

cmnyc

Thanks for the fast reply. That explains why searching for Factiva in the help pages didn't help.

But my group settings appear to be correct: Library Settings < File Editing = Any Group Member.

I see no other settings that relate to file storage. I apologize if I'm missing something obvious. I'm able to save the snapshot if I then right-click on the article in the Zotero window and choose "Attach snapshot of current page," which the settings allow. It just doesn't do it automatically as in the personal library.

adamsmith

That's quite odd. How about other pages? E.g. here:
http://www.nytimes.com/2014/09/20/upshot/harry-truman-five-card-stud-and-the-cold-war.html
do you get the snapshot if you try to save it to the group or not?

cmnyc

To clarify: Everything in Library Settings is set to "Any group member." And I'm the Admin. Neither I nor other group Members get the snapshot as part of clicking the address bar icon in Factiva.

cmnyc

Yes, the NYTimes works fine. Just Factiva. It is odd.

NYTimes saves as a snapshot (as does Washington Post, et al.).

Factiva saves as a note with full text (and when you double click on the main article, it opens in online Factiva).

cmnyc

I can invite you to the group if that would help? It's a private one.

zuphilip

I think that the Factiva translator is at the moment not saving any snapshots. @aurimas : Did you changed that on purpose?

aurimas

Probably on purpose, but I can't tell you right now what that purpose was. Likely because we're no longer actually retrieving pages for multiples, but I guess we should still capture a snapshot when saving from single item view (I don't think there's a stable URL we can fetch for "multiple", but I don't recall exactly). My consolation was that we're storing the contents of the article in a note.

aurimas

Also looks like snapshots of individual pages are quite useless: once opened, they flip back to search results. (In general, I'm leaning more and more to disabling javascript when creating Snapshots)

@cmnyc, is there a reason why you want to have the Snapshot? I understand that it's nice to have an archived copy of the page, though in this case it seems that the archived copy would be rather useless. In lieu of that, we save almost everything presented by Factiva in various fields, is there something we are missing? Would it be better if we just stored the whole record in a note (i.e. all the fields instead of just TD)? It may be possible to download PDFs of those records, but, personally, I don't see a lot of value in them.

cmnyc

@aurimas, I don't consider the snapshots useless. I don't know what you mean about "once opened, they flip back to search results." The snapshot (which works properly in my personal library, just not the group library; and with other sites in both personal and group libraries) is a proper snapshot, frozen in time.

I need it because others in my group need to be able to easily check back on my sources, as they appear in the original, into perpetuity. I can't rely on the page to be always available on Factiva, and waiting for Factiva to navigate back to it can be annoying as it's slow.

Is it difficult to reinstate the snapshot in this instance, making it consistent with the other scenarios in which it remains available? Is it something I can do on my end by modifying the translator?

Thank you, all.

adamsmith

are you sure you're still getting the snapshot in your personal library now? Because I'm pretty sure that wouldn't be the case. Factiva changed the page and we changed the translator about a month or so ago.

edit: and just to be clear--what aurimas is saying that you do have the full _content_ of the source in a note. It doesn't have the original layout, but is that really important?

cmnyc

@adamsmith, you're right. My mistake -- I thought I tested this, but no the snapshots in my personal library must be prior to the change a month ago.

For me the content-as-text is not sufficient for meeting the demands of bureaucracy. Is it that Factiva's changes make it hard to take a screenshot as before? I'd be fine if the snapshot were, say, a PDF rather than HTML (would prefer PDF even).

I'm sorry to take your time with all this. If it's something I can implement on my side (with no knowledge of javascript but willing to learn a little), I'd appreciate any direction you could give me.

adamsmith

I haven´t tested this myself, but the way I understand what aurimas says is that currently snapshots would be useless--i.e. they´d in fact not show the full text but "flip back" to the search results view.
Getting this right would require a change in Zotero´s snapshot code (which would be trivial but also has some downsides on other pages).

cmnyc

Ah. Now that makes sense. Snapshots-as-they-would-be-with-Factiva's-changes would be useless, not snapshots-as-they-once-were.

One reason I'm still confused is that I can add a snapshot even now, just by doing an extra step: If I right-click on the article title and choose Add attachment < Add snapshot of current page, it works perfectly, just as it used to. So in that way, it doesn't seem like the snapshot function has been thwarted. (I'm not saying there's not a good reason it can't be automated as part of the capture, just that without knowledge of the code, I can't tell what it is.)

I don't want to keep monopolizing your time. Should I begin coming to terms with having to do this extra step, or are there other options you could suggest for automating the snapshot?

Many thanks!

adamsmith

right now, do it manually -- but do double check your snapshot a day later to make sure it actually still works.
We´ll look at possible solutions for having this work automatically again.

cmnyc

Will do, thank you.

For what it's worth:
- The address bar reads "zotero://attachment/137/" when I open the manual snapshot, so it seems to be saved.
- The manual snapshot does not, however, capture the full URL (which is not a problem for my purposes).

Example:
The capture via address bar button correctly includes the full URL, e.g. http://global.factiva.com/redir/default.aspx?P=sa&an=LATM000020140323ea3n00046&cat=a&ep=ASE, but the manual snapshot metadata includes only https://global.factiva.com/ga/default.aspx

adamsmith

As I said--just make sure you check this not just right after saving, but also a day later.

aurimas

Here's what I meant https://www.youtube.com/watch?v=4pgh1_35Znw If you're seeing different behavior, we can try to figure out how to fix this.