Upgrade StorageError Report ID 1893772300
Dear Zotero Expert,
After starting saving references with Zotero-add in Firefox, I consistently get Zotero Errors: "There is an error starting Zotero". "An error has occured. Please restart Firefox". I have reintalled Zotero, now 4.0.22, and Firefox, now 32.0.1, but the problem persists. I have checked integrity of database - No error found. Automatic Sinc is disabled.
Any suggestions?
Regards, Alex
From Error Report related to Zotero:
[JavaScript Error: "[Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIFile.remove]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://zotero/content/xpcom/data/item.js :: Zotero.Item.prototype.erase :: line 4512" data: no]" {file: "chrome://zotero/content/xpcom/data/item.js" line: 4516}]
[JavaScript Error: "uncaught exception: The file 'C:\Users\...\AppData\Roaming\Mozilla\Firefox\Profiles\v1fv4x1m.default\zotero\storage\7UEESFIV\.zotero-ft-cache' cannot be deleted.
After starting saving references with Zotero-add in Firefox, I consistently get Zotero Errors: "There is an error starting Zotero". "An error has occured. Please restart Firefox". I have reintalled Zotero, now 4.0.22, and Firefox, now 32.0.1, but the problem persists. I have checked integrity of database - No error found. Automatic Sinc is disabled.
Any suggestions?
Regards, Alex
From Error Report related to Zotero:
[JavaScript Error: "[Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIFile.remove]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://zotero/content/xpcom/data/item.js :: Zotero.Item.prototype.erase :: line 4512" data: no]" {file: "chrome://zotero/content/xpcom/data/item.js" line: 4516}]
[JavaScript Error: "uncaught exception: The file 'C:\Users\...\AppData\Roaming\Mozilla\Firefox\Profiles\v1fv4x1m.default\zotero\storage\7UEESFIV\.zotero-ft-cache' cannot be deleted.
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dstillmanedited September 18, 2014This is likely due to security software on your system preventing Zotero from accessing the disk properly. Try temporarily disabling any software you're running — or somehow whitelisting the Zotero data directory for access by Firefox — and syncing again.