Zotero Integration Error

vickk1
I installed the Word Processor Plugin 3.1.17. When I try to add citations in Word, I get the following message,

"Zotero Integration Error: Zotero could not load the component required to communicate with your word processor. Please ensure the appropriate extension is installed and try again".

Any advice?
  • dstillman
    In the Firefox Add-ons pane, is the Zotero Word integration plugin installed and enabled?

    Can you provide a Report ID?
  • vickk1
    When I click on the menu button in FireFox > Add-ons > Plugins, Microsoft Office 2010 is turned on to "Always Activate". Is this what you are referring to? I'm not sure where to find or confirm if the Zotero Word Integration plugin is installed in Firefox.

    Report ID: 1582769937

    Thanks.
  • dstillman
    No, I'm talking about the "Zotero Word for Windows Integration" extension, in the Extensions tab.
  • vickk1
    Zotero 4.0.21.5 is enabled under Extensions. Should there be another one enabled?
  • adamsmith
    Yes. First, it should be Zotero 4.0.22, so make sure to update, but also you should have Zotero Word for Windows Integration 3.1.17
    Install from here: https://www.zotero.org/support/word_processor_plugin_installation#microsoft_word
  • vickk1
    When I tried to install this plug-in, I got the following message:


    The file Zotero WinWord Plugin 3.1.17 cannot be opened because there are problems with the contents. Details >> Microsoft Office cannot open this file because some parts are missing or invalid.
  • adamsmith
    You should be trying to install this in Firefox (i.e. simply open it there) is that what you're doing?
  • vickk1
    Got it! It worked. Thank you!

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