Upgrade StorageSyncing problem (and a very long error message) - Report ID 1240623579
Hello,
I've been having trouble with syncing in Zotero today -- this happened all of sudden (this morning, I believe). I rebooted the Firefox, but still the problem persists. The error message is very long (sorry for posting this here)... I was trying to interpret this, but it is beyond my whole ability. So, appreciate your help greatly.
Tamaki
[unrelated errors removed — D.S.]
version => 4.0.21.5, platform => MacIntel, oscpu => Intel Mac OS X 10.9, locale => en-US, appName => Firefox, appVersion => 31.0, extensions => Adobe Acrobat - Create PDF (2.0, extension), Zotero Word for Mac Integration (3.5.7, extension), Shockwave Flash (14.0.0.176, plugin), Default Browser Helper (537, plugin, disabled), SharePoint Browser Plug-in (14.4.3, plugin, disabled), Google Talk Plugin (5.4.2.18903, plugin, disabled), Google Talk Plugin Video Renderer (5.4.2.18903, plugin, disabled), AdobeAAMDetect (AdobeAAMDetect 1.0.0.0, plugin, disabled), QuickTime Plug-in 7.7.3 (7.7.3, plugin, disabled), Java Applet Plug-in (Java 7 Update 60, plugin, disabled), Adobe Acrobat NPAPI Plug-in, Version 11.0.06 (11.0.06, plugin, disabled), Silverlight Plug-In (5.1.20913.0, plugin, disabled), Citrix online plug-in (11.2.0, plugin, disabled)
I've been having trouble with syncing in Zotero today -- this happened all of sudden (this morning, I believe). I rebooted the Firefox, but still the problem persists. The error message is very long (sorry for posting this here)... I was trying to interpret this, but it is beyond my whole ability. So, appreciate your help greatly.
Tamaki
[unrelated errors removed — D.S.]
version => 4.0.21.5, platform => MacIntel, oscpu => Intel Mac OS X 10.9, locale => en-US, appName => Firefox, appVersion => 31.0, extensions => Adobe Acrobat - Create PDF (2.0, extension), Zotero Word for Mac Integration (3.5.7, extension), Shockwave Flash (14.0.0.176, plugin), Default Browser Helper (537, plugin, disabled), SharePoint Browser Plug-in (14.4.3, plugin, disabled), Google Talk Plugin (5.4.2.18903, plugin, disabled), Google Talk Plugin Video Renderer (5.4.2.18903, plugin, disabled), AdobeAAMDetect (AdobeAAMDetect 1.0.0.0, plugin, disabled), QuickTime Plug-in 7.7.3 (7.7.3, plugin, disabled), Java Applet Plug-in (Java 7 Update 60, plugin, disabled), Adobe Acrobat NPAPI Plug-in, Version 11.0.06 (11.0.06, plugin, disabled), Silverlight Plug-In (5.1.20913.0, plugin, disabled), Citrix online plug-in (11.2.0, plugin, disabled)
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dstillmanThere are no Zotero errors in there. Restart Firefox, reproduce the problem, and submit another Report ID before closing Firefox. But also tell us the actual message you're seeing (not the contents of the error report).
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dstillmanSee this, though, which might have been your issue: https://forums.zotero.org/discussion/39457/#Item_3