Syncing Gives Error Message - Can't move past it

SHAUNNA1123
Hello,

I installed zotero on a new computer and set about syncing it. It downloaded 16 items, then gave me an error message, saying to try restarting my computer or turning off the security software. I tried restarting the computer. That was two days ago. I'm trying again today and get one of two error messages when I try to sync: Something about a parent file not being found, or "Transaction in progress in Zotero.Sync.Server._checkSyncUser".

Not sure what to do?
Thanks.
  • dstillman
    Can you provide a Report ID?
  • SHAUNNA1123
    Hi,

    The report ID is: 1765005356

    The error message I am getting now reads:

    The file 'C:\Users\slbarnh\AppData\Roaming\Mozilla\Firefox\Profiles\5fjs87zx.default\zotero\storage\SFDIBU84\Hugill_Communication and Empire Media Markets and Globalization 1860-1930.pdf' cannot be updated.

    Check that the file is not currently in use, that its permissions allow write access, and that it has a valid filename.

    Restarting your computer or disabling security software may also help
  • dstillman
    edited August 13, 2014
    OK, that message pretty much mean what it says — you don't say if you've actually tried turning off security software or checking file permissions, but something is interfering with Zotero's ability to write files to the disk and there's nothing it can do about that.
  • SHAUNNA1123
    This is on my office computer. The security software is centrally controlled for the all campus computers and it is not possible to disable the security software for an individual machine (I asked - they can't do it). But there are other faculty on campus who use Zotero with no issues, so presumably, the security software isn't the issue. So I don't know what is interfering with Zotero's ability to write files to the disk nor how to fix it.

    Is there some setting in Zotero that I need to adjust to allow write access permissions?
  • adamsmith
    It's not a Zotero setting. Check the file permissions of your Zotero data folder:
    http://www.zotero.org/support/zotero_data
    from your operating system -- google "Check file permissions [My Operating System]" for instructions.

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