Zotero hangs when compiling bibliogrphy

Hi, I'm trying to have my bibliography updated after some corrections on my PhD thesis and this is the error message I get:

Si è verificato un errore di Zotero nel corso dell'aggiornamento del documento.

[Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [mozIStorageConnection.createStatement]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://zotero/content/xpcom/db.js :: Zotero.DBConnection.prototype.getStatement :: line 298" data: no] [QUERY: SELECT I.*, COALESCE(CASE (SELECT COUNT(*) FROM itemCreators IC LEFT JOIN itemTypeCreatorTypes ITCT ON (IC.creatorTypeID=ITCT.creatorTypeID AND ITCT.itemTypeID=I.itemTypeID) WHERE itemID=I.itemID AND primaryField=1) WHEN 0 THEN NULL WHEN 1 THEN (SELECT lastName FROM itemCreators IC NATURAL JOIN creators NATURAL JOIN creatorData LEFT JOIN itemTypeCreatorTypes ITCT ON (IC.creatorTypeID=ITCT.creatorTypeID AND ITCT.itemTypeID=I.itemTypeID) WHERE itemID=I.itemID AND primaryField=1) WHEN 2 THEN (SELECT (SELECT lastName FROM itemCreators IC NATURAL JOIN creators NATURAL JOIN creatorData LEFT JOIN itemTypeCreatorTypes ITCT ON (IC.creatorTypeID=ITCT.creatorTypeID AND ITCT.itemTypeID=I.itemTypeID) WHERE itemID=I.itemID AND primaryField=1 ORDER BY orderIndex LIMIT 1) || ' e ' || (SELECT lastName FROM itemCreators IC NATURAL JOIN creators NATURAL JOIN creatorData LEFT JOIN itemTypeCreatorTypes ITCT ON (IC.creatorTypeID=ITCT.creatorTypeID AND ITCT.itemTypeID=I.itemTypeID) WHERE itemID=I.itemID AND primaryField=1 ORDER BY orderIndex LIMIT 1,1)) ELSE (SELECT (SELECT lastName FROM itemCreators IC NATURAL JOIN creators NATURAL JOIN creatorData LEFT JOIN itemTypeCreatorTypes ITCT ON (IC.creatorTypeID=ITCT.creatorTypeID AND ITCT.itemTypeID=I.itemTypeID) WHERE itemID=I.itemID AND primaryField=1 ORDER BY orderIndex LIMIT 1) || ' et al.' ) END, CASE (SELECT COUNT(*) FROM itemCreators WHERE itemID=I.itemID AND creatorTypeID IN (3)) WHEN 0 THEN NULL WHEN 1 THEN (SELECT lastName FROM itemCreators NATURAL JOIN creators NATURAL JOIN creatorData WHERE itemID=I.itemID AND creatorTypeID IN (3)) WHEN 2 THEN (SELECT (SELECT lastName FROM itemCreators NATURAL JOIN creators NATURAL JOIN creatorData WHERE itemID=I.itemID AND creatorTypeID IN (3) ORDER BY orderIndex LIMIT 1) || ' e ' || (SELECT lastName FROM itemCreators NATURAL JOIN creators NATURAL JOIN creatorData WHERE itemID=I.itemID AND creatorTypeID IN (3) ORDER BY orderIndex LIMIT 1,1) ) ELSE (SELECT (SELECT lastName FROM itemCreators NATURAL JOIN creators NATURAL JOIN creatorData WHERE itemID=I.itemID AND creatorTypeID IN (3) ORDER BY orderIndex LIMIT 1) || ' et al.' ) END, CASE (SELECT COUNT(*) FROM itemCreators WHERE itemID=I.itemID AND creatorTypeID IN (2)) WHEN 0 THEN NULL WHEN 1 THEN (SELECT lastName FROM itemCreators NATURAL JOIN creators NATURAL JOIN creatorData WHERE itemID=I.itemID AND creatorTypeID IN (2)) WHEN 2 THEN (SELECT (SELECT lastName FROM itemCreators NATURAL JOIN creators NATURAL JOIN creatorData WHERE itemID=I.itemID AND creatorTypeID IN (2) ORDER BY orderIndex LIMIT 1) || ' e ' || (SELECT lastName FROM itemCreators NATURAL JOIN creators NATURAL JOIN creatorData WHERE itemID=I.itemID AND creatorTypeID IN (2) ORDER BY orderIndex LIMIT 1,1) ) ELSE (SELECT (SELECT lastName FROM itemCreators NATURAL JOIN creators NATURAL JOIN creatorData WHERE itemID=I.itemID AND creatorTypeID IN (2) ORDER BY orderIndex LIMIT 1) || ' et al.' ) END) AS firstCreator, (SELECT COUNT(*) FROM itemNotes INo WHERE sourceItemID=I.itemID AND INo.itemID NOT IN (SELECT itemID FROM deletedItems)) AS numNotes, (SELECT COUNT(*) FROM itemAttachments IA WHERE sourceItemID=I.itemID AND IA.itemID NOT IN (SELECT itemID FROM deletedItems)) AS numAttachments, (CASE I.itemTypeID WHEN 14 THEN (SELECT sourceItemID FROM itemAttachments IA WHERE IA.itemID=I.itemID) WHEN 1 THEN (SELECT sourceItemID FROM itemNotes INo WHERE INo.itemID=I.itemID) END) AS sourceItemID FROM items I WHERE 1 AND I.itemID IN (Z09YGwxN/CqYu0Ajh)] [ERROR: no such column: Z09YGwxN] [QUERY: SELECT I.*, COALESCE(CASE (SELECT COUNT(*) FROM itemCreators IC LEFT JOIN itemTypeCreatorTypes ITCT ON (IC.creatorTypeID=ITCT.creatorTypeID AND ITCT.itemTypeID=I.itemTypeID) WHERE itemID=I.itemID AND primaryField=1) WHEN 0 THEN NULL WHEN 1 THEN (SELECT lastName FROM itemCreators IC NATURAL JOIN creators NATURAL JOIN creatorData LEFT JOIN itemTypeCreatorTypes ITCT ON (IC.creatorTypeID=ITCT.creatorTypeID AND ITCT.itemTypeID=I.itemTypeID) WHERE itemID=I.itemID AND primaryField=1) WHEN 2 THEN (SELECT (SELECT lastName FROM itemCreators IC NATURAL JOIN creators NATURAL JOIN creatorData LEFT JOIN itemTypeCreatorTypes ITCT ON (IC.creatorTypeID=ITCT.creatorTypeID AND ITCT.itemTypeID=I.itemTypeID) WHERE itemID=I.itemID AND primaryField=1 ORDER BY orderIndex LIMIT 1) || ' e ' || (SELECT lastName FROM itemCreators IC NATURAL JOIN creators NATURAL JOIN creatorData LEFT JOIN itemTypeCreatorTypes ITCT ON (IC.creatorTypeID=ITCT.creatorTypeID AND ITCT.itemTypeID=I.itemTypeID) WHERE itemID=I.itemID AND primaryField=1 ORDER BY orderIndex LIMIT 1,1)) ELSE (SELECT (SELECT lastName FROM itemCreators IC NATURAL JOIN creators NATURAL JOIN creatorData LEFT JOIN itemTypeCreatorTypes ITCT ON (IC.creatorTypeID=ITCT.creatorTypeID AND ITCT.itemTypeID=I.itemTypeID) WHERE itemID=I.itemID AND primaryField=1 ORDER BY orderIndex LIMIT 1) || ' et al.' ) END, CASE (SELECT COUNT(*) FROM itemCreators WHERE itemID=I.itemID AND creatorTypeID IN (3)) WHEN 0 THEN NULL WHEN 1 THEN (SELECT lastName FROM itemCreators NATURAL JOIN creators NATURAL JOIN creatorData WHERE itemID=I.itemID AND creatorTypeID IN (3)) WHEN 2 THEN (SELECT (SELECT lastName FROM itemCreators NATURAL JOIN creators NATURAL JOIN creatorData WHERE itemID=I.itemID AND creatorTypeID IN (3) ORDER BY orderIndex LIMIT 1) || ' e ' || (SELECT lastName FROM itemCreators NATURAL JOIN creators NATURAL JOIN creatorData WHERE itemID=I.itemID AND creatorTypeID IN (3) ORDER BY orderIndex LIMIT 1,1) ) ELSE (SELECT (SELECT lastName FROM itemCreators NATURAL JOIN creators NATURAL JOIN creatorData WHERE itemID=I.itemID AND creatorTypeID IN (3) ORDER BY orderIndex LIMIT 1) || ' et al.' ) END, CASE (SELECT COUNT(*) FROM itemCreators WHERE itemID=I.itemID AND creatorTypeID IN (2)) WHEN 0 THEN NULL WHEN 1 THEN (SELECT lastName FROM itemCreators NATURAL JOIN creators NATURAL JOIN creatorData WHERE itemID=I.itemID AND creatorTypeID IN (2)) WHEN 2 THEN (SELECT (SELECT lastName FROM itemCreators NATURAL JOIN creators NATURAL JOIN creatorData WHERE itemID=I.itemID AND creatorTypeID IN (2) ORDER BY orderIndex LIMIT 1) || ' e ' || (SELECT lastName FROM itemCreators NATURAL JOIN creators NATURAL JOIN creatorData WHERE itemID=I.itemID AND creatorTypeID IN (2) ORDER BY orderIndex LIMIT 1,1) ) ELSE (SELECT (SELECT lastName FROM itemCreators NATURAL JOIN creators NATURAL JOIN creatorData WHERE itemID=I.itemID AND creatorTypeID IN (2) ORDER BY orderIndex LIMIT 1) || ' et al.' ) END) AS firstCreator, (SELECT COUNT(*) FROM itemNotes INo WHERE sourceItemID=I.itemID AND INo.itemID NOT IN (SELECT itemID FROM deletedItems)) AS numNotes, (SELECT COUNT(*) FROM itemAttachments IA WHERE sourceItemID=I.itemID AND IA.itemID NOT IN (SELECT itemID FROM deletedItems)) AS numAttachments, (CASE I.itemTypeID WHEN 14 THEN (SELECT sourceItemID FROM itemAttachments IA WHERE IA.itemID=I.itemID) WHEN 1 THEN (SELECT sourceItemID FROM itemNotes INo WHERE INo.itemID=I.itemID) END) AS sourceItemID FROM items I WHERE 1 AND I.itemID IN (Z09YGwxN/CqYu0Ajh)] [ERROR: no such column: Z09YGwxN]

No idea what to look for to correct this: please help! I have to submit very soon!

thank you in advance

Paolo
  • Can you provide a Report ID?
  • here it is Dan, thanks: ID 162793804
  • Have you always used this document with the official version of Zotero?

    Try disabling all your other Zotero-related Firefox extensions. If that doesn't help, try these steps: https://www.zotero.org/support/word_processor_plugin_troubleshooting#debugging_broken_documents

    Be sure to save a copy of the original document.
  • Yes, I did always use the official version of Zotero.

    I've tried following the troubleshooting guide: what does it mean "Check for citations in image captions. Zotero won't let you insert them, but if you copied a citation to a caption that's most likely the source of the problem. Delete it."?
    How does Word recognizes captions? What if I have to cite the source of an image: what would be the workaround?

    I've tried to copy the whole thesis (484 pgs!) on a blank new document and at first I got the Word insufficient memory warning.

    Then I got the Report ID 307059178

    I tried again and I got Report ID 1261980025

    THen I've realised I hadn't disabled the zotero abbreviation extension in Firefox and after I did, I got my bibliography back. However, strangely enough, some entries are not formatted according to the style I chose (APA 6th): in fact, if I select an item from the Zotero pane in Firefox and then ask to create a bibliography from the element I get this:
    Adler, P. S. (1975). The Transitional Experience: An Alternative View of Culture Shock. Journal of Humanistic Psychology, 15(4), 13–23. doi:10.1177/002216787501500403

    whereas in my word compiled bibliography I get only this:
    Adler, P. S. (1975). The transitional experience: An alternative view of culture shock. Journal of Humanistic Psychology.
    Thus the volume, issue and doi are missing. Is there any cache it's reading?

    Plus, strangely, the Zotero refresh button in the Word plugin does not seem to work: I have to quit and relaunch both Word and Firefox in order to insert the bibliography.

    Finally, I'd like to modify the apa.csl style in order to avoid the Retrieved from , except for webpages.

    thanks in advance.
  • There's two reasons you'd get an incomplete entry like the one you have above:
    1. You manually edited the item in the bibliography (try clicking on "Edit Bibliography" and then "Revert All" to undo that).
    or
    2. This is an earlier version of the item that is embedded into the document and the newer version in your database isn't connected anymore. Try deleting the reference in your document and re-inserting it with Zotero.


    For editing the APA style, first see here for general instructions (and do read this through): http://www.zotero.org/support/dev/citation_styles/style_editing_step-by-step

    Then delete
    <else>
    <group>
    <text term="retrieved" text-case="capitalize-first" suffix=" "/>
    <text term="from" suffix=" "/>
    <text variable="URL"/>
    </group>
    </else>

    from APA
  • Dear Adam,
    thanks a lot!
    I've tried step 1. but the Undo All button stays gray as if I hadn't changed anything manually. Actually I know that I did erase some authors initials because I didn't know how to tweak the disambiguation (now I've seen in the step-by-step tutorial) but somehow it doesn't come up.

    2. while writing my 373 pages long thesis each time I had to insert a new reference inline it would take ages to recompute the whole bibliography. I couldn't afford that wait. So I would insert the new reference in a blank word file and then cut and paste it into my thesis word file. Is that an improper workaround which may have caused the disconnection from the thesis references database?
    I did it a lot! How can I go about that? Is there a way to recognise the disconnected references other than spotting them manually in the bibliography?

    3. If I use Zotero as a firefox extension, should I better uninstall the standalone version? what's the advantage of having it?

    Thanks in advance for your assistance,

    brunus
  • Hi guys,
    I'm 48hrs away from submitting my phd thesis and apparently Zotero is making me tremble: this is the error message I get:

    (OSStatus errore -1712.) @[displayAlert:document.m:186]'Impossibile completare l'operazione. (OSStatus errore -1712.) @[displayAlert:document.m:186]' when calling method: [zoteroIntegrationDocument::displayAlert]

    what's the deal?

    thanks!
  • Start by making a copy of the document and see if changing the citation style helps
    Otherwise
    https://www.zotero.org/support/word_processor_plugin_troubleshooting#debugging_broken_documents
    is the best advice I have. I don't believe this is an error we've seen.
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