add an item by identifier

Wintonbob
I am running Zotero Standalone 4.0.21.2, last (re-)downloaded on 6 August, under Windows 7. Google Chrome is my default web browser.
When I attempt to Add Item by Identifier, whether doi or isbn, nothing happens except I see a blue bar scanning left to right. Previously, around last June, it worked fine.
How can I rectify the situation?
  • aurimas
    Please submit an Error Report (if one is available). Also submit a debug log covering the Add by Identifier operation.
  • Wintonbob
    I can't generate a debug log or id. I get an error message 'error connecting to server: check internet connection'. I use ZoneAlarm firewall and suspect the problem lies there. The software that is being blocked seems to be XULRunner and I've changed settings to allow it but this doesn't work. I'm not sure what to do next. Any advice welcome.
  • aurimas
    Try disabling the firewall completely (at least for troubleshooting). If that fixes the issue, you will need to figure out how to prevent ZoneAlarm from blocking Zotero. XULRunner is the framework that Zotero runs on, so having ZoneAlarm not block that is a good start, but it's likely that ZoneAlarm is still blocking something. I'm not sure how much more support we'll be able to provide in terms of ZoneAlarm.
  • Wintonbob
    Thanks. Yes I can get Zotero Add Item to work when ZoneAlarm is (temporarily)disabled. I've had a quick look for other Zotero-related files that may be being blocked but I don't see any. Strangely I don't see Zotero listed. Are there any other file names I should search for? I understand that you can't support ZoneAlarm.
  • aurimas
    edited August 7, 2014
    It's pretty much just zotero.exe (I'm actually a bit surprised that you see XULRunner listed). There's not even a port I can suggest opening up, since it seems to be blocking outgoing connections (perhaps you have all outgoing connections blocked, unless the program is white-listed?). I'm not sure if ZoneAlarm has any sort of useful logging that would tell you more. Maybe someone else here knows more about this, but I would ask on ZoneAlarm forums as well.

This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.

Sign In or Register to comment.