ProQuest translator cannot save items in Firefox

carolineingles
Hi Everyone:

I'm using Zotero Standalone 4.0.21.2 with the Firefox plugin 4.0.21.4 in Windows 7 Professional 32-bit.
I get the folder icon on ProQuest Dialog search results pages, but when I select an item to download, I get this message: "Could Not Save Item. An error occurred while saving this item. Check Troubleshooting Translator Issues for more information."

Report ID: 1854453094

I followed the troubleshooting steps, but nothing has changed.
Thanks for any help you can provide!
  • adamsmith
    Could you provide a proquest permalink as well as a description of the database (since proquest provides access to many different ones) and the search term(s) you're using.
  • carolineingles
    Thanks for your response, Adam.

    I searched "collagen IV" and I was searching all databases. None of the search results on the page could import into Zotero, and they were from various databases.
    It's quite a link -- here it is.

    http://search.proquest.com/professional/results/146A57F783A5331A97B/1/$5bqueryType$3dbasic:OS$3b+sortType$3drelevance$3b+searchTerms$3d$5b$3cAND$7ccitationBodyTags:collagen+iv$3e$5d$3b+searchParameters$3d$7bNAVIGATORS$3dsourcetypenav,pubtitlenav,objecttypenav,languagenav$28filter$3d200$2f0$2f*$29,decadenav$28filter$3d110$2f0$2f*,sort$3dname$2fascending$29,yearnav$28filter$3d1100$2f0$2f*,sort$3dname$2fascending$29,yearmonthnav$28filter$3d120$2f0$2f*,sort$3dname$2fascending$29,monthnav$28sort$3dname$2fascending$29,daynav$28sort$3dname$2fascending$29,+RS$3dOP,+flags$3dPeerReview+ScholarlyJournals,+chunkSize$3d20,+instance$3dprod.professional,+ftblock$3d137+3+670835+670832+660848+660833+194003+740834+740833+194000+660843+194137,+removeDuplicates$3dtrue$7d$3b+metaData$3d$7bUsageSearchMode$3dBasic,+dbselections$3denergy_environment$7cunassigned$7caerospace_defense$7ctelecommunication_computing$7cengineering_technology$7cchemistry$7cfood_agriculture$7cautomotive$7cdiscover$7cfinancial_services$7chealthcare$7cdiagnostic_medical$7d$5d?accountid=166424#

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