syncing not completed 568484782

rana.bahaa
Hello, I've have been for 2 weeks unable to sync my work, although i bought 6Gb storage. My problem ID is 568484782. What's the reason???
  • dstillman Zotero Team
    To clarify, you've been syncing data fine — you've just been getting file sync errors.
    JavaScript Error: "Request failed in Zotero.Sync.Storage.StreamListener.onStopRequest() (2152398868)" {file: "chrome://zotero/content/xpcom/storage/streamListener.js" line: 96}]
    [JavaScript Error: "S3 returned 0 (0_QGVSGX3Q) -- retrying upload" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 485}]
    [JavaScript Error: "Request failed in Zotero.Sync.Storage.StreamListener.onStopRequest() (2152398868)" {file: "chrome://zotero/content/xpcom/storage/streamListener.js" line: 96}]
    [JavaScript Error: "S3 returned 0 (0_RTA73PAP) -- retrying upload" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 485}]
    [JavaScript Error: "Request failed in Zotero.Sync.Storage.StreamListener.onStopRequest() (2152398868)" {file: "chrome://zotero/content/xpcom/storage/streamListener.js" line: 96}]
    [JavaScript Error: "S3 returned 0 (0_QGVSGX3Q) -- retrying upload" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 485}]
    [JavaScript Error: "Request failed in Zotero.Sync.Storage.StreamListener.onStopRequest() (2152398868)" {file: "chrome://zotero/content/xpcom/storage/streamListener.js" line: 96}]
    [JavaScript Error: "S3 returned 0 (0_RTA73PAP) -- retrying upload" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 485}]
    It appears you've been getting the same request failures repeatedly, which suggests a problem with your network or security software. Try temporarily disabling any security software you're running to see if that makes a difference. If you're connecting via a proxy, try connecting directly if possible. If this is a laptop, try syncing from a different network.
  • dstillman Zotero Team
    If none of that helps, provide a Debug ID (different from a Report ID) for a sync attempt that produces the error.

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