File sync error

sblumpkins · June 19, 2014

Hi,
I recently began adding file attachments to my Zotero library but am getting an error when I try to sync with my web account (I'm using the Firefox standalone version). The error is that "A file sync error occurred", and I tried restarting Firefox and my computer with no success. I submitted a report of the error with report ID 280677560. Any help regarding this error would be appreciated. Thanks!

dstillman · June 19, 2014

zoterofilestorage.s3.amazonaws.com:443 uses an invalid security certificate.

The certificate is not trusted because the issuer certificate is not trusted.

(Error code: sec_error_untrusted_issuer)

Start here: https://www.zotero.org/support/kb/ssl_certificate_error

But replace "sync.zotero.org" on that page with "zoterofilestorage.s3.amazonaws.com". When working properly, https://zoterofilestorage.s3.amazonaws.com should show an "Access Denied" message.