Trouble syncing: report error 1886336548

realtime99 · May 6, 2014

I can sync from one computer, but not another. The error says:

[Exception... "Component returned failure code: 0x80630003 (NS_ERROR_STORAGE_CONSTRAINT) [mozIStorageStatement.execute]" nsresult: "0x80630003 (NS_ERROR_STORAGE_CONSTRAINT)" location: "JS frame :: chrome://zotero/content/xpcom/data/item.js :: Zotero.Item.prototype.save :: line 2141" data: no] [ERROR: UNIQUE constraint failed: itemSeeAlso.itemID, itemSeeAlso.linkedItemID]

Windows 7 x64. Firefox 29. Zotero 4.0.20.2

Help please!

dstillman · May 6, 2014

Check your database integrity from the Advanced -> Files and Folders pane of the preferences. If that passes, provide a Debug ID for a sync attempt that produces the error.

realtime99 · May 6, 2014

The debug ID is D994983951.

dstillman · May 7, 2014

OK, try again now.

realtime99 · May 7, 2014

Thanks - it's fixed! Can you tell me what you did?

dstillman · May 7, 2014

It was just an issue with the data being sent by the servers after a recent change.

realtime99 · May 9, 2014

I am now having a problem syncing on my other computer, the one that worked before. It has been attempting to sync for over 3 hours. What should I do?

dstillman · May 9, 2014

Should be OK now. Different issue, also server side, possibly related to the other one stalling for a while. We're working on a new sync architecture that should avoid some of these issues.