[RESOLVED] Cannot insert new citation in word

paulinederache

I can no longer manage my zotero citations in my Word Document, without any explanation.
If I try to insert a new citation, or click any other button of the word Add-In, the only thing happening is the configuration window, with the citation styles canvas empty.
Clicking Ok gives nothing, only the cancel button works.

My installation :
- Word 2010
- Windows XP
- Zotero stand alone
- Zotero plugin in firefox

Everything worked ok so far, my word document has more than 50 citations !!!

I really need your help as I have to work on my thesis, I can't afford not to add new citations...

aurimas

Have you tried restarting your computer?

See if this happens in a fresh Word document. Have you done anything to your document since it last worked (e.g. opened it in some other application)?

Is Zotero itself functioning properly? Try it with either only Zotero Standalone or only Firefox (with Zotero for Firefox) open, not both. Perform all further troubleshooting steps with one of those.

Under Preferences -> Cite -> Word Processors (re)install the Word Add-in (with Word closed). See if it fixes anything.

If nothing fixes it, please provide a Debug ID for whatever action fails.

adamsmith

edit: nevermind - what aurimas says

paulinederache

Yes I tried to restart the computer, it does not change anything.
Thank you for your other answers, I'll try all that and then keep you posted.

paulinederache

Thank you aurimas for your help ; as you said I tried :

"Under Preferences -> Cite -> Word Processors (re)install the Word Add-in (with Word closed."

It now works again perfectly !